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Collections Associate

Elastic· Accounting
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Hybrid (Costa Rica)Full-timePosted 1mo ago

About the role

Role focused on collecting payments for outstanding Accounts Receivable (A/R) with emphasis on timely communication, negotiation, and reconciling payments to minimize bad debt.

Responsibilities

  • Collect on business-to-business accounts to reduce Accounts Receivable and minimize bad debt exposure
  • Contact customers via email and phone to secure outstanding balances
  • Perform account reconciliations as needed to resolve discrepancies
  • Resolve unapplied and unidentified cash payments to ensure proper posting
  • Work with delinquent customers to negotiate payment plans
  • Process customer credit card payments
  • Address credit card declines with customers
  • Respond to customer inquiries within 24-48 hours
  • Confer with management to determine if additional actions are required for delinquent accounts

Qualifications

  • 2+ years of professional experience in A/R & Collections
  • Strong communication skills (verbal and written)
  • Strong attention to detail, robust analytical skills and multitasking capabilities
  • Strong customer service and creative problem solving skills
  • Ability to work independently, prioritize, and manage multiple projects in a distributed, fast-paced environment
  • Experience collaborating with multiple stakeholders and interacting with senior leadership and internal partners
  • Proficiency in MS Office, Google Suite, advanced Excel (pivot tables, VLOOKUP)

Skills

Required:A/R & CollectionsCommunicationAnalytical thinkingCustomer serviceIndependence and multitasking

Benefits

  • Competitive pay based on work performed
  • Health coverage for employee and family in many locations
  • Flexible calendar with locations and schedules
  • Generous vacation days
  • Employer matching donations up to $2000 (or local currency equivalent)
  • Up to 40 hours/year for volunteer projects
  • Minimum 16 weeks parental leave
Last updated Sep 17, 2026. Interested? Apply on the company site.
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