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Senior Manager, Global Premier Support

Databricks
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Hybrid (Mountain View, CA; Plano, TX; San Francisco, CA)$200k - $275kPosted 1mo ago

About the role

Lead and manage a team of Designated Support Engineers delivering white-glove support for enterprise Databricks customers, partnering with cross-functional teams to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents.

Responsibilities

  • Hire, onboard, and develop a top-tier team of Designated Support Engineers (DSE)
  • Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences
  • Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs
  • Contribute to program enhancements and offerings tailored to evolving customer needs
  • Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction
  • Conduct internal and external Support Experience QBRs

Qualifications

  • 15+ years of industry experience, with at least 7+ years of management experience
  • Proven ability to hire and scale high-performing support or field teams, enabling them and helping them grow in larger roles
  • Ability to work with strategic customers driving multiple completing priorities
  • Preferred 5+ years of Technical experience in Python, Java or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP)
  • 5+ years of technical support or field leadership experience managing global technical teams. Open to occasional travel to team locations
  • Experience working cross-functionally with other teams such as Sales, Field Engineering, Product Management, and Engineering
  • Experience with influencing senior executives and and senior customer leaders
  • B.S degree in Computer Science or a related field is required (M.S. preferred)

Skills

Required:Designated Support Engineers (DSE) management
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Databricks

Leading Data and AI Platform for Enterprises

Databricks offers a unified platform for data, analytics and AI. Build better AI with a data-centric approach. Simplify ETL, data warehousing, governance and AI on the Data Intelligence Platform.

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