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Senior Support Engineer (GovOps)

Databricks· Cleared Engineering
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McLean, VA$130.2k - $179kfull-timePosted 1mo ago

About the role

Senior Support Engineer (GovOps) to join Databricks’ Cleared Engineering team in McLean, VA, serving as the technical authority for platform reliability across GovCloud, FedRAMP High, and air-gapped environments. Responsible for handling advanced escalations, live incident response, automation tooling, and ensuring compliance with federal security standards.

Responsibilities

  • Drive High-Side Platform Reliability: serve as the technical authority for resolving the most complex platform escalations across Compute, Networking, Storage, and OS domains within air-gapped and GovCloud enclaves.
  • Partner with Core Engineering: triage system defects, perform root-cause analysis, and collaborate with product engineering teams to drive permanent software bug fixes and fleet-wide supportability enhancements.
  • Execute Advanced Automation & Tooling: write and adapt custom Python, Bash, or Go scripts and diagnostic tools to automate platform triage and streamline operational recovery inside restricted boundaries.
  • Manage Critical Incidents: lead technical triage and live incident response during high-consequence platform events, maintaining composure and clear stakeholder communications under intense pressure.
  • Optimize Secure Environment Pipelines: identify systemic environment blocks, diagnose patch deployment failures, and review Infrastructure-as-Code (IaC) configurations to ensure seamless platform operations.
  • Uphold Federal Guardrails: navigate secure facility (SCIF) frameworks, ensuring all platform interventions align with FedRAMP High, ITAR/IL5, and federal security compliance standards.

Qualifications

  • Active TS/SCI security clearance.
  • Bachelor’s degree in Computer Science, Systems Engineering, Mathematics, or equivalent practical experience.
  • 5+ years of experience in Systems Engineering, Cloud Infrastructure, Senior Support Engineering, DevSecOps, or related technical operations role.
  • Deep expertise in Linux/Unix OS internals, networking, debugging, and distributed systems.
  • Hands-on proficiency in Python, Bash, Go, or Java with ability to read source code and write diagnostic scripts.
  • Experience managing, debugging, and operating cloud infrastructure across public or federal cloud boundaries (AWS GovCloud, Azure Government, or GCP).
  • Knowledge of IaC tools (Terraform, CloudFormation) and container orchestration (Docker/Kubernetes).
  • 3+ years in technical communications (statuses, incident summaries, cross-team escalations).
  • Ability to work on-site in McLean, VA SCIF, including on-call rotation.

Skills

Required:TS/SCI security clearanceLinux/Unix internalsPythonBash/Go/JavaCloud infrastructure managementIaC (Terraform/CloudFormation)Docker/KubernetesTechnical communications

Benefits

  • See regional benefits details linked in job description.
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Databricks

Leading Data and AI Platform for Enterprises

Databricks offers a unified platform for data, analytics and AI. Build better AI with a data-centric approach. Simplify ETL, data warehousing, governance and AI on the Data Intelligence Platform.

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