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Technical Program Manager

Databricks
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AucklandFull-timePosted 1mo ago

About the role

Technical Program Manager at Databricks, driving Forward Deployed Engineering engagements, ensuring successful delivery, customer satisfaction, and alignment with commercial objectives.

Responsibilities

  • Take ownership of all commercial delivery of services from a project administration and director perspective across numerous projects
  • Serve as a trusted advisor to senior customer stakeholders, driving clarity, alignment, and confidence through all stages of delivery
  • Shape the success of engagements by proactively managing risks, aligning cross-functional teams, and ensuring customer outcomes are met or exceeded
  • Ensure accurate reporting on projects and keep all relevant parties up-to-date with project activity and success
  • Drive growth in key accounts by identifying expansion opportunities, influencing future roadmaps, and enabling continued adoption of the Databricks platform
  • Contribute to the evolution of delivery best practices within the Professional Services team and mentor junior team members to build future leaders

Qualifications

  • Proven experience leading complex, enterprise-scale data or AI/ML projects in a fast-paced customer-facing environment
  • Extensive experience managing and overseeing projects with teams of up to 5 people, with contract values in excess of $0.5 million
  • Ability to engage, influence, and build trust with senior executive stakeholders on the customer side, including CxOs
  • Strong understanding of cloud platforms (AWS, Azure, GCP) and familiarity with data lakehouse architecture or modern data platforms
  • Demonstrated ability to manage multiple workstreams across technical and business stakeholders
  • Experience working with cross-functional teams, including engineering, solution architects, sales, and partners
  • Skilled in driving structured governance, managing stakeholder expectations, and facilitating executive-level communication
  • Experience in setting up and managing project delivery frameworks, including Agile, Scrum, or hybrid methodologies, ideally with PMI/PRINCE/AGILE certification
  • Comfort with ambiguity and ability to bring clarity and structure to unstructured or evolving customer engagement
  • Ability to identify delivery risks early and implement mitigation plans to ensure customer outcomes and satisfaction
  • Experience with commercial aspects of delivery, including change control, SoW management, and margin protection
  • High ownership mindset with a bias for action, accountability, and customer success
  • Excellent verbal and written communication skills, with the ability to influence at all levels
  • Experience identifying opportunities to expand or upsell services in the context of ongoing delivery engagements
  • A product-oriented mindset or experience working closely with product teams is a plus

Skills

Required:Project delivery leadershipStakeholder management

Benefits

  • Comprehensive benefits and perks; region-specific details available via provided link
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Databricks

Leading Data and AI Platform for Enterprises

Databricks offers a unified platform for data, analytics and AI. Build better AI with a data-centric approach. Simplify ETL, data warehousing, governance and AI on the Data Intelligence Platform.

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