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Senior Program Manager, Product & GTM Programs

Parloa· Customer Success
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Hybrid (Berlin; Munich)full-timePosted 1mo ago

About the role

Senior Program Manager responsible for end-to-end cross-functional programs at the interface of GTM, Product, and Engineering. Owns program strategy, execution, and accountability for customer-impacting changes, coordinating multiple functions to ensure unified communication, timelines, and outcomes with significant revenue impact.

Responsibilities

  • Serve as the connection point between GTM and Product & Engineering for upcoming customer-impacting changes
  • Own end-to-end programs when a change becomes a program, including plan, sequence, cadence, deadlines, and outcomes
  • Coordinate across Product, Engineering, Professional Services, Product Marketing, Partnerships, Operations, and Engagement Managers
  • Design customer/partner communication plans to deliver a single coordinated channel and gather early feedback
  • Track progress, enforce deadlines, manage escalations, and report risk to senior leadership
  • Define and measure success metrics for programs, run retrospectives, and develop playbooks, SOPs, and governance cadence

Qualifications

  • 5-7+ years in program or project management
  • Experience linking technical and commercial teams and translating requirements
  • Technical fluency with enterprise software platforms
  • Ability to operate without formal authority and hold teams to deadlines
  • Experience building processes and playbooks that outlast tenure
  • Comfort with ambiguity and building playbooks while executing
  • Exceptional writing skills for both technical detail and executive narrative

Skills

Required:Program managementCross-functional coordinationCommunication design

Benefits

  • Equal opportunities for all qualified applicants (Diversity and inclusion)
  • Data protection and compliance focus (GDPR, ISO, ISO 27001)
  • Competitive opportunity in a growing company backed by leading investors
Last updated Sep 17, 2026. Interested? Apply on the company site.
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