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Director, LATAM Carrier Relations

Twilio· Business Operations
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Hybrid (Colombia)full-timePosted 1mo ago

About the role

Director to lead Twilio's LATAM Carrier Relations, driving localized supply strategy, regional carrier partnerships, and regulatory alignment to power growth in Latin America.

Responsibilities

  • Team Leadership: Lead and mentor a team of carrier relations specialists across LATAM, fostering a collaborative, high-performance, and region-aware culture.
  • Sales Alignment & Demand Strategy: Partner closely with Sales and Product teams to analyze market trends, understand customer demand, and co-develop country-specific supply strategies tailored to individual LATAM markets.
  • Carrier/Supply Partnerships & Negotiation: Develop and maintain strong, strategic relationships with regional and local carriers and other suppliers to secure cost-effective solutions, expand coverage, and optimize service delivery.
  • Regulatory & Market Intelligence: Navigate complex local telecommunications regulations and upcoming policy changes to proactively adapt Twilio's supply strategy and maintain strict compliance across all LATAM territories.
  • Performance & KPI Management: Implement and monitor localized KPIs to assess supplier performance, route quality, and cost efficiency in alignment with regional business goals.
  • Operational Execution: Act as an escalation point to resolve regional carrier/supplier service issues, minimizing operational disruption and maintaining high service reliability.

Qualifications

  • Minimum of 10 years in the telecommunications services industry, with at least 5 years in a leadership role managing carrier relations.
  • Deep expertise in LATAM telecommunications markets, local carrier ecosystems, and regional regulatory environments.
  • Proven experience collaborating with Sales and Go-To-Market teams to align infrastructure/supply strategy with revenue demand.
  • Strong negotiation, influence, and communication skills in complex multi-country environments.
  • Data-driven, analytical approach to decision-making and route optimization.
  • Fluency in Spanish, English and Portuguese.

Skills

Required:Leadership and People ManagementMarket & Regulatory IntelligenceNegotiationStakeholder Collaboration (Sales/Go-To-Mto)Data-Driven Decision MakingLanguages

Benefits

  • Competitive pay
  • Generous time off
  • Parental and wellness leave
  • Healthcare
  • Retirement savings program
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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