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Emerging Fraud Researcher

Twilio· Ops (Fraud, Compliance, Biz, Prod, Analyst)
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Remotefull-timePosted 1mo ago

About the role

Join Twilio as an Emerging Fraud Researcher to detect emerging fraud trends across Twilio Network (voice, messaging, email) by researching industry trends, analyzing billions of events with AI tools, and collaborating with data science and engineering to mitigate fraud at scale.

Responsibilities

  • Perform independent research using AI tools to identify novel emerging fraud trends
  • Work with data scientists to create ML models to detect fraud behaviors at scale
  • Continuously stress test our network for vulnerabilities
  • Analyze large-scale messaging and voice traffic to identify novel patterns of fraudulent activity, including AIT and ATO
  • Develop and execute proactive fraud mitigation strategies to protect customers and the network.
  • Collaborate with data science and engineering teams to refine detection models and reduce false positives
  • Conduct in-depth investigations into high-impact fraud incidents, providing root cause analysis and actionable recommendations
  • Monitor industry trends in fraud and bot detection to maintain a competitive defense posture

Qualifications

  • 5+ years of experience in fraud investigations, trust & safety, or security analysis within a high-growth tech environment or large-scale distributed systems
  • Advanced expertise in complex data analysis, SQL, and data visualization tools to query large-scale datasets and uncover novel fraud behaviors or systemic abuses
  • Proven track record of designing and executing proactive fraud mitigation strategies to protect platform integrity and minimize risk exposure
  • Strong cross-functional incident response leadership with the ability to translate complex security risks into clear, actionable business strategies for technical and executive stakeholders

Skills

Required:Fraud investigationsSQLData visualization
Nice to have:Machine learning concepts

Benefits

  • competitive pay
  • generous time off
  • ample parental and wellness leave
  • healthcare
  • retirement savings program
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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