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Senior People Technology Analyst - Talent Acquisition

Twilio· People Team
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Hybrid (Remote - US)$117k - $171.9kNot specifiedPosted 1mo ago

About the role

Senior People Technology Analyst focusing on Talent Acquisition at Twilio. Partners with TA, People Technology, and business stakeholders to design, configure, and optimize technology solutions anchored around Greenhouse, and integrated with Workday, Eightfold, HackerRank, LinkedIn, HireRight, and other candidate platforms throughout the recruit-to-hire lifecycle.

Responsibilities

  • Participate in requirements gathering sessions with TA and HR stakeholders to understand business processes and translate them into technical specifications.
  • Lead follow-up requirements gathering clarification and demos to stakeholders to ensure recruit-to-hire business outcomes are being achieved.
  • Analyze existing talent acquisition systems and workflows to identify areas for improvement, optimization, and fraud prevention.
  • Work closely with vendors and internal teams to configure, design, and implement solutions across TA platforms including Workday, Eightfold, Greenhouse, LinkedIn, HireRight, and HackerRank.
  • Develop detailed functional design documents and use cases tailored to candidate sourcing, screening, and onboarding.
  • Define test strategies, author comprehensive UAT scripts, coordinate testing cycles with recruiters, and log/triage defects.
  • Manage and execute testing activities including system, integration, and user acceptance testing (UAT).
  • Provide post-implementation support, troubleshooting, and continuous improvement recommendations for all TA applications.
  • Serve as the liaison between TA and People Technology Product Managers/Owners to ensure solutions meet hiring needs.
  • Maintain up-to-date knowledge of recruitment technologies, sourcing tools, and industry best practices.
  • Create user guides, release notes, and documentation for new features and conduct training for TA users and administrators.

Qualifications

  • Bachelor’s degree in Information Systems, Business Administration, Human Resources, or related field; Master’s preferred.
  • 5+ years of experience in HR technology/business systems analysis with a heavy focus on Talent Acquisition applications.
  • Proven expertise supporting core recruitment systems such as Eightfold, Greenhouse, Workday, HackerRank, LinkedIn, HireRight, and candidate fraud platforms.
  • Strong expertise in the software development lifecycle (SDLC), including requirements gathering, data modeling, process mapping, UAT, and documentation.
  • Experience with internal and external audit teams and understanding of SOX controls.
  • Experience with configuration, testing, and implementation of HR technology systems.
  • Excellent communication skills; able to interface with technical and non-technical TA stakeholders.
  • Ability to manage multiple projects in a fast-paced environment.
  • Deep knowledge of HR processes related to recruitment, candidate lifecycle management, sourcing strategies, and pre-hire compliance.

Skills

Required:Requirements gatheringSDLCVendor and stakeholder managementUAT and testing

Benefits

  • Competitive pay
  • Generous time off
  • Parental and wellness leave
  • Healthcare
  • Retirement savings program
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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