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Technical Support

Yuno· Go To Market – Implementation & Tech Account Management
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RemoteRemotePosted 1mo ago

About the role

Technical Support Analyst role within Yuno's Global Customer Success organization, focusing on real-time monitoring, incident response, and collaboration with backend teams to maintain reliable payment operations for clients.

Responsibilities

  • Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalate
  • Provide top support to clients, acting as the main line of defense to address issues, answer queries, and escalate critical incidents when necessary
  • Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing
  • Create and standardize operational processes that enable scalability and consistent service quality
  • Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function
  • Ensure continuous operational coverage with well-structured shift handovers
  • Participate in some development activities to build hands-on backend knowledge
  • Identify gaps in current tools and workflows and bring solutions to the table

Qualifications

  • Fluent English (written and verbal)
  • 1 year of experience in technical support, NOC operations, or a similar role
  • Basic knowledge of monitoring tools and alerting systems
  • Coding experience — scripting, debugging, or log analysis
  • Familiarity with APIs and ability to assist users with integration or connectivity issues
  • Strong analytical and problem-solving mindset
  • Customer empathy and a service-oriented approach
  • Comfort working in fast-paced, high-stakes environments

Skills

Required:English communicationTechnical supportMonitoring toolsProgramming / scriptingAPIs

Benefits

  • Competitive Compensation
  • Remote Work – You can work from everywhere!
  • Home Office Bonus – A one-time allowance to help you create your ideal home office
  • Work Equipment
  • Stock Options
  • Health Plan wherever you are
  • Flexible Days Off
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Yuno

Infrastructure on a Global Scale | Yuno

Yuno's technology gives your business access to the world's top payment capabilities, letting you engage customers confidently and stay open for business.

Payment orchestrationFinancial infrastructureGlobal paymentsMulti-region payment methodsRouting optimizationCompliancePayment acceptancePayouts
Company profileWebsite

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