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Technical Account Manager

Yuno· Go To Market – Implementation & Tech Account Management
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Hybrid (Remote)RemotePosted 4w ago

About the role

SeniorTechnical Account Manager leading LATAM customer relationships, owning escalations, guiding technical strategy and cross-functional collaboration to ensure successful integrations and ongoing account health in the LATAM region.

Responsibilities

  • Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges
  • Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation
  • Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring
  • Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value
  • Partner with developers and senior engineers to provide strategic technical guidance and support solution design
  • Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap
  • Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth
  • Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery
  • Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations

Qualifications

  • Fluency in English and Portuguese is a plus; Spanish is a plus
  • 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments
  • Proven track record of leading or mentoring technical teams
  • Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger
  • Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks
  • Hands-on experience in at least one server-side language: Golang, Python, Node.js, or equivalent
  • Familiarity with server and database technologies including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar
  • Strong analytical, problem-solving, and project management skills
  • Excellent organizational skills with the ability to manage multiple accounts, team priorities, and concurrent projects
  • Clear and compelling communication with both technical and non-technical stakeholders at all seniority levels
  • Experience with ticketing systems is a plus

Skills

Required:Technical Account ManagementCustomer Relationship ManagementRESTful APIsAPI ToolsProgramming LanguagesWeb FundamentalsDatabasesCommunicationProject Management

Benefits

  • Competitive Compensation
  • Remote Work – You can work from everywhere!
  • Home Office Bonus – A one-time allowance to help you create your ideal home office.
  • Work Equipment
  • Stock Options
  • Health Plan wherever you are.
  • Flexible Days Off
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Yuno

Infrastructure on a Global Scale | Yuno

Yuno's technology gives your business access to the world's top payment capabilities, letting you engage customers confidently and stay open for business.

Payment orchestrationFinancial infrastructureGlobal paymentsMulti-region payment methodsRouting optimizationCompliancePayment acceptancePayouts
Company profileWebsite

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