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Principal Product Manager, AI Restaurant Experience

Owner.com· EPD
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Remote - United States or Canada$280k - $300k + equityFull-timePosted 1mo ago

About the role

Principal Product Manager to own and scale the AI-native operator experience for restaurants, unifying workflows from orders and guest issues to settings, performance, and growth opportunities with AI-assisted execution.

Responsibilities

  • Shift restaurant software from outputs to outcomes. Build experiences that synthesize what matters, explain why it matters, recommend the next best action, and make it easy to act.
  • Own the core operator experience across mobile and desktop. Bring together the workflows restaurants rely on every day, including orders, guest issues, operational settings, business performance, and growth opportunities, into a cohesive product experience.
  • Build personalized business guidance. Show restaurants the value Owner is driving, identify the highest-impact opportunities, and deliver the right recommendation across product, email, SMS, customer success, and AI agent experiences.
  • Scale unified guest and order management. Help restaurants monitor, manage, and resolve reviews, support requests, forms, order issues, and operational exceptions quickly.
  • Productize best-practice playbooks into simple actions. Turn proven operator and customer-success workflows into personalized recommendations, one-tap actions, and safe automation.
  • Earn trust in AI-assisted execution. Design the permissions, confirmations, evaluation loops, rollback paths, and failure handling needed for restaurants to trust Owner with increasingly important work.
  • Operate forward-deployed. Spend meaningful time with restaurant owners and teams — in restaurants, in kitchens, over text, and alongside our support and success teams — to understand what actually happens day to day. Turn that proximity into sharper product priorities, better AI behavior, and products that feel like real leverage for operators.
  • Lead through ambiguity. Align product, design, engineering, data, AI, customer success, and operations around the highest-impact operator outcomes.

Qualifications

  • 8+ years of product management experience, or equivalent building experience, with a track record of shipping high-impact products.
  • Forward-deployed customer obsession. You build conviction by getting close to the work: visiting restaurants, observing live workflows, texting with operators, shadowing frontline teams, and understanding how work actually gets done before deciding what to build.
  • AI product instincts grounded in real operations. You think in loops — signals → decisions → actions → learning — and care deeply about quality, trust, and iteration.
  • Excellent product judgment and taste. You can reduce cognitive load, simplify messy workflows, and design products that feel obvious to busy, non-technical users.
  • Technical depth and strong engineering partnership. You can reason about systems, data flows, integrations, permissions, reliability, and tradeoffs.
  • Bias toward outcomes over features. You know how to connect product work to customer and business impact, not just launches.
  • Strong prioritization and execution. You can balance speed, correctness, and long-term maintainability in a fast-moving environment.
  • Cross-functional leadership. You can align opinionated stakeholders, create clarity from ambiguity, and keep teams moving.

Skills

Required:Product managementCustomer discovery / field researchAI product thinking

Benefits

  • comprehensive health coverage
  • remote-first workplace
  • unlimited PTO
  • generous pre-IPO equity package
  • extra fun perks
Last updated Oct 10, 2026. Interested? Apply on the company site.

About Owner.com

Online Ordering and Restaurant Marketing System | Owner.com

Restaurant WebsiteRestaurant SEOOnline OrderingLoyalty & RewardsBranded Restaurant AppEmail & SMS MarketingPush Notifications MarketingDelivery
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