← All roles

Customer Support Representative (Mexico) - Mandarin Speaking

Owner.com· CX
Apply on company site
Remote$20kFull-timePosted 2d ago

About the role

Customer Support Representative role for Mandarin-speaking professionals in Mexico, remote-based. Responsible for high-volume, empathetic support for restaurant owners and guests, delivering clear, confident assistance in both Spanish and English, across calls, chats, and emails, with a focus on resolving complex issues end-to-end and maintaining high customer satisfaction.

Responsibilities

  • Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, as well as some chats and emails from restaurant owners and their guests
  • Effectively manage multiple concurrent conversations and tasks, maintaining strong organization, prioritization, and follow-through across all workstreams
  • Take ownership of complex or high-priority issues, using structured problem-solving, sound judgment, and clear communication to drive resolution
  • Consistently meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy
  • Document customer interactions clearly and thoroughly in Salesforce to ensure continuity, visibility, and accountability
  • Collaborate closely with teammates in Slack to provide consistent, high-quality support and a strong team experience
  • Share knowledge, feedback, and best practices that raise the bar for the entire support team
  • Identify patterns and recurring issues, and surface insights that help improve tools, processes, and documentation for customers and internal teams

Qualifications

  • 3-5+ years of customer support or customer service experience, ideally in a B2B SaaS, technology, e-commerce, internet, or software-driven environment
  • Proven success in a high-volume, fast-paced support role with clear performance expectations
  • Fluency in Spanish and English (C1/C2), with strong written and verbal communication skills in both languages
  • Experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment
  • Demonstrated ability to support teammates through mentoring, training, or serving as a subject-matter expert
  • Experience working in a CRM environment (Salesforce preferred), and familiarity with telephony systems such as Intercom, TalkDesk, or similar tools
  • Strong organizational skills with the ability to prioritize effectively, manage multiple active cases simultaneously, and maintain accuracy under pressure
  • A reliable home workspace with stable, high-speed internet and minimal background noise

Skills

Required:Bilingual communicationCustomer support in high-volume environmentsCRMs (Salesforce) experience
Nice to have:Telephony/communication tools

Benefits

  • comprehensive health coverage
  • remote work
  • WFH Stipend
  • unlimited PTO - plus extra fun perks!
Last updated Oct 24, 2026. Interested? Apply on the company site.

About Owner.com

Online Ordering and Restaurant Marketing System | Owner.com

Restaurant WebsiteRestaurant SEOOnline OrderingLoyalty & RewardsBranded Restaurant AppEmail & SMS MarketingPush Notifications MarketingDelivery
Company profileWebsite