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Senior IT Support Engineer

MrBeast· IT
Apply on company site
New York, NY$100k - $130kfull-timePosted 1mo ago

About the role

Senior IT Support Engineer role at Beast Industries, combining onsite and remote IT support to maintain IT infrastructure, troubleshoot hardware/software, and support production, creative, and corporate teams in a fast-paced media environment.

Responsibilities

  • Provide onsite and remote IT support across macOS and Windows environments.
  • Configure and deploy laptops, desktops, mobile devices, and peripherals for new and existing employees.
  • Troubleshoot software and hardware issues, including core business applications (Google Workspace, Slack, Zoom, Adobe, Monday.com, DocuSign, Otter.ai, etc.).
  • Maintain conference room systems, digital signage, printers, and other collaboration tools.
  • Assist in WiFi and network deployments across campus, studios, and remote production locations (Cisco, Ubiquiti, Starlink, MiFi).
  • Research, install, configure, and support internal software, cloud tools, and enterprise SaaS platforms.
  • Create and maintain IT documentation, knowledge bases, and training guides.
  • Assist with hardware purchasing, inventory tracking, asset lifecycle management, and yearly IT planning.
  • Support campus network infrastructure, including tracing, patching, and maintaining ethernet/fiber cabling (MDF/IDFs).
  • Implement IT security best practices, support MDM deployment (FleetDM, Jamf, Intune, Kandji), and strengthen overall cybersecurity.

Qualifications

  • 4+ years of IT Support/Admin experience in a mid-to-large organization with strong troubleshooting skills across hardware, software, and networking.
  • Excellent communication skills with the ability to explain technical solutions to non-technical users.
  • Experience balancing multiple priorities in a fast-moving environment.
  • Strong knowledge of IT security, access control, and best practices.
  • Hands-on experience with macOS & Windows environments.
  • Proficiency in Google Workspace or Microsoft 365 administration.
  • Solid understanding of networking concepts (DHCP, DNS, VPN, VLANs, etc.).
  • Experience managing MDM platforms (Jamf, Intune, Kandji, FleetDM).
  • Familiarity with IT ticketing systems, asset management, and SaaS administration.
  • Certifications such as CompTIA A+, Google IT, Apple ACMT, Microsoft 365, Cisco CCNA or similar.
  • Experience in media production, content creation, or entertainment industries.
  • Knowledge of Linux, scripting, or automation tools.

Skills

Required:IT support and troubleshootingmacOS and Windows administrationGoogle Workspace / Microsoft 365 administrationNetworking concepts (DHCP, DNS, VPN, VLANs)MDM platforms (Jamf, Intune, Kandji, FleetDM)IT security best practices

Benefits

  • Competitive Salary
  • Generous Medical (Blue Cross Blue Shield), Dental, Vision and company-paid Life Insurance
  • Company contributions to employee Health Savings Accounts (HSA)
  • 401k Plan with Safe Harbor company-matching
  • Flexible vacation policy and paid company holidays
  • Company-provided technology package
  • Relocation assistance where applicable, including travel and company-provided housing for the first 90 days
Last updated Sep 19, 2026. Interested? Apply on the company site.

About MrBeast

We do the impossible.

Work for the biggest YouTube channel in the world. Apply now!

YouTubecontent creationviral marketingbrand partnershipsgamingproductionpost production
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