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Customer Success Manager

Attio· GTM
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Hybrid (London)Full-timePosted 1mo ago

About the role

Customer Success Manager owning a portfolio of high-potential customers, building deep relationships and helping them derive meaningful value from Attio as their businesses grow in a product-led, high-velocity environment.

Responsibilities

  • Own and develop relationships across a portfolio of high-potential customers.
  • Lead customers through onboarding, adoption, ongoing value realization, renewals, and expansion.
  • Develop a deep understanding of each customer's business, GTM motion, goals, and challenges.
  • Identify potential early within a product-led customer base and help customers deepen their adoption as they grow.
  • Advise customers on how to structure their workflows, processes, and use of Attio to support their business.
  • Balance strategic relationship management with hands-on solutioning, moving comfortably between business goals and product configuration.
  • Build relationships with stakeholders across customer organizations and become a trusted partner as their businesses evolve.
  • Use customer data, product insights, and business context to identify risks and opportunities across your portfolio.
  • Identify opportunities for deeper adoption and expansion based on customer needs and growth.
  • Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Sales to solve customer problems and continuously improve the customer experience.
  • Bring customer insights back into Attio to help shape our product and Customer Success motion.

Qualifications

  • 5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management.
  • Experience owning customer relationships in B2B software, ideally across SMB and mid-market customers in a product-led environment.
  • A consultative approach and ability to understand a customer's business before jumping to a solution.
  • Strong product instincts and a track record of coaching customers on how to get the most out of a complex software product.
  • Comfort working hands-on with customers to solve problems rather than relying heavily on separate technical or implementation teams.
  • Experience owning customer outcomes across adoption, retention, renewals, and expansion.
  • Strong commercial instincts and an ability to recognize customer potential beyond current spend or company size.
  • Comfort working with fast-growing companies and lean teams where priorities and needs can change quickly.
  • A data-driven approach to prioritizing your portfolio, identifying risk, and uncovering opportunities.
  • Experience working at an early- or growth-stage startup.
  • A proactive mindset and comfort operating with autonomy in a fast-moving environment.

Skills

Required:Relationship managementOnboarding and adoptionGTM understandingSolutioningData-driven decision making
Last updated Sep 27, 2026. Interested? Apply on the company site.
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About Attio

The revenue platform engineered for scale.

Attio is the AI CRM that builds pipeline, accelerates every deal, and compounds revenue around the clock.

AIAutomationBasepointCRMCustomer data platformDataData modelGTM
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