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Technical Support Specialist

Attio· GTM
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RemoteFull-timePosted 3w ago

About the role

Technical Support Specialist role focused on delivering advanced technical support for Attio's APAC region from Australia. Responsible for troubleshooting, product mastery, customer advocacy, and process improvement to maintain high CSAT and SLA adherence in a remote, autonomous capacity.

Responsibilities

  • Provide fast, high-quality support across email, chat, and video, maintaining CSAT and meeting SLAs across APAC hours.
  • Diagnose and resolve complex issues across Attio’s API (REST payloads, authentication, error handling), webhooks, SDKs, and integrations; identify root causes.
  • Investigate issues spanning Attio and third-party platforms; triage using logs and outputs before escalating to Engineering.
  • Advise on and troubleshoot customer-built automations (e.g. Zapier, Make, n8n); support native Attio workflows.
  • Troubleshoot MCP server connections and support AI-powered workflows and toolchains integration.
  • Act as primary technical support contact for APAC; manage diverse queries independently.
  • Surface recurring issues and product feedback from APAC region to Support, Product, and Engineering.
  • Contribute to Help Center content, internal docs, and support workflows; continuously improve operations.
  • Build deep product, API, and integration expertise to support customers confidently.

Qualifications

  • 2+ years in technical or customer support within SaaS, preferably startup or high-growth environment.
  • Strong technical depth; experience troubleshooting APIs, integrations, and workflows; comfortable with logs and debugging.
  • Experience with automation tools such as Zapier, Make, or n8n.
  • Curiosity about AI and modern tooling; interest in AI-powered workflows.
  • Ability to operate autonomously and handle complex issues with minimal oversight.
  • Excellent written and verbal communication; ability to explain complex concepts clearly.
  • Strong customer empathy and problem-solving mindset; proactive and detail-oriented.
  • Collaborative: works well with Support, Product, and Engineering.

Skills

Required:API troubleshootingIntegrations & automationLogs & debuggingCommunicationAutonomy
Nice to have:AI & modern tooling

Benefits

  • Equity in an early-stage tech company on an incredible trajectory
  • 12% Superannuation contribution
  • 25 days holiday plus local public holidays
  • Apple hardware
  • Enhanced family leave
  • Team off-site in various locations
Last updated Oct 4, 2026. Interested? Apply on the company site.
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About Attio

The revenue platform engineered for scale.

Attio is the AI CRM that builds pipeline, accelerates every deal, and compounds revenue around the clock.

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