← All roles

Customer Success Enablement (Milan)

Lexroom· Customer Success
Apply on company site
Hybrid (Milan)€45k - €65kFull-timePosted 4w ago

About the role

Role focused on owning and running the Lexroom CS Academy across SMB, Mid Market, and Enterprise, designing and delivering onboarding, ramp-up, and advanced training; content upkeep and collaboration with global/Italian teams.

Responsibilities

  • Ownership of the Lexroom CS Academy: across our teams (SMB, Mid Market, Enterprise) and geographies design and run recurring training programs (onboarding, ramp-up, advanced training), defining goals, content, schedule, and success metrics.
  • New hire onboarding: Own the full onboarding experience from the first week onboarding to the first 2 months ramp-up for all new CS hires, coordinating agendas, materials, internal speakers, and practical exercises for all our markets.
  • Hands-on training: Personally deliver training modules (clients onboarding, sales/expansion methodology, discovery, demos, objection handling, negotiation, pipeline management) with role-plays, call coaching, and structured feedback.
  • Customers Education: Creates content that the client uses to learn independently (not team-based training) in cooperation with the Legal Engineering team.
  • Training content upkeep: Keep playbooks, scripts, templates, and Academy materials up to date with product, market, and team performance; turn internal success stories (calls, emails, sequences, complex deals) into reusable training assets.
  • Execution with managers: Partner closely with CS Managers and CSMs/AMs to ensure training is applied in real scenarios, calls, and negotiations.
  • Global collaboration: Align the Academy with global initiatives and export Italian best practices to new international markets.

Qualifications

  • 2+ years of experience in CS Enablement, Sales Enablement, or Commercial Coaching within a fast-paced B2B (ideally in SaaS, tech, or consulting environment).
  • Strong PMO mindset: able to turn needs into structured plans, align stakeholders, manage timelines, deliver results, and measure impact.
  • Comfortable both presenting publicly (training, workshops, role-plays) and working in detail on processes, content, and metrics.
  • Excellent communication, problem-solving, and collaboration skills in cross-functional teams.
  • Highly hands-on and execution-driven: you don’t just design programs - you join calls, analyze numbers, and iterate fast.
  • Languages: Full professional fluency in both Italian and English (written and spoken).

Skills

Required:Training program designPublic speakingContent creation and curationPMO / project managementStakeholder management

Benefits

  • Hybrid Work: Split your time between working from home and collaborating in our Milan HQ at least three days a week, with flexibility.
  • Health Insurance: Comprehensive coverage to ensure peace of mind.
  • Meal Vouchers: Daily support to make your lunch breaks easier.
  • Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Lexroom

Lexroom | AI per Avvocati

Lexroom è il partner AI progettato per amplificare il tuo giudizio professionale: unisce la profondità della ricerca giuridica alla potenza dell'analisi dati, per offrirti precisione, velocità e affidabilità.

AIAnalisi documentaleLexroom per AvvocatiLexroom per AziendeLexroom per CommercialistiLexroom per Consulenti del lavoroLexroom per NotaiLexroom per Pubblica Amministrazione
Company profileWebsite

More open roles at Lexroom