Staff Technical Program Manager, Operations
About the role
Staff Technical Program Manager to lead complex company-wide programmes within Monzo's Operations collective, driving strategy-to-outcome delivery, cross-functional collaboration, and adoption of new ways of working in a highly regulated environment.
Responsibilities
- Lead end-to-end planning and execution of major product or platform programs that cross multiple teams and markets
- Manage cross-collective programmes: define programme roadmaps and milestones, set priorities, manage trade-offs, identify and manage the critical path and risks, ensure alignment with the business goals and ambition
- Collaborate and communicate with multiple stakeholders, both technical and non-technical across the business to ensure alignment and speed of delivery
- Manage dependencies, timeline and the sequencing of delivery
- Drive effective decision making to remove blockers
- Ensure operational effectiveness across your collective/area
Qualifications
- Strong experience managing complex technology programmes or products from inception to launch
- Exceptional communication skills across technical and non-technical audiences
- Experience working in a global business with presence in multiple markets and scaling
- Ability to influence diverse teams and senior leaders without direct authority
- Ability to translate complex work into clear, actionable plans while retaining important detail
- Comfort diving deep into data to inform decisions in ambiguous situations
- Experience driving organisation-wide change and adoption, not just delivery
Skills
Benefits
- Base salary + equity + stock options & benefits
- Relocation assistance to the UK
- Visa sponsorship
- Flexible working hours
- Learning budget of £1,000 per year for books, training courses and conferences
- Support for distributed UK work with occasional London-based meetups
About Monzo Bank
A bank as smart as your phone.
YC has written a good overview of our business on their blog: https://blog.ycombinator.com/monzo-makes-money-work-for-everyone/ Our mission is to make money work for everyone. We are the UK's leading digital bank for individuals and businesses, reinventing the traditional banking industry one customer at a time. We're relentlessly mission driven and always put our customers first - from what products we chose to launch next to our transparency and use of simple language. With a Net Promoter Score of 70+, it shows. From our founding in 2015, we now have over 7 million customers in the UK (13% of UK adults) and are building out our team in the US. We've seen incredible organic growth, acquiring 150,000 customers / month in 2022, with 80% of this coming from word of mouth. Our weekly active user rate is ~60% and ~40% of our active users use us as their Main Bank account, showing that we are a product that is embedded in our users' daily lives. We've grown to ~2,450 staff (~400 of which make up the product/tech team), and are backed by YC, Stripe, Tencent, Mike Moritz, and others. Internally, we encourage an open, collaborative, and inclusive working environment - we were voted the #1 startup where people in the UK want to work for the second year running in 2022. We contribute to open source software, and we continually engage with our wonderful community. We're hiring talented, creative problem-solvers to help us build the bank of the future. Join us!
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