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Technology Director (Customer Experience Solutions)

Apply Digital· Technology
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Hybrid (Greater Toronto Area)Full-Time PermanentPosted 4w ago

About the role

Technology Director to lead client-facing technologist role focusing on AI-enabled, customer experience solutions; drives strategic technology guidance, architecture, delivery, and growth across accounts within an Agile/Lean framework.

Responsibilities

  • Oversee and guide the work of software engineers and technical team members, ensuring high-quality outcomes in digital consumer-facing solutions.
  • Leverage AI as a core set of tools, processes, and skills to drive value.
  • Define and manage the high-level technical architecture and technology stack with a focus on high-performing, scalable, secure, and SEO/GEO optimized digital solutions.
  • Leverage partnerships with Google Cloud Platform and other AI providers to deliver AI-enabled solutions (content scaling, product finders, personalization, customer experiences, AI-enabled commerce, agentic experiences).
  • Leverage AI tools, processes, and teams to deliver solutions quicker and more efficiently while maintaining enterprise quality and security.
  • Position the consultancy as a leader in AI-enabled digital solutions; provide thought leadership and client education on trends, CX enhancements, and performance optimizations.
  • Champion composable architectures and platforms for enterprise digital experience platforms; use data/analytics for ongoing evaluation and optimization of CX solutions.
  • Develop expertise within the team in delivering cutting-edge digital, e-commerce, and customer-facing solutions; collaborate with cross-functional teams; manage multiple delivery squads and dependencies.
  • Provide expert advice and nurture relationships with stakeholders within client organizations; identify and nurture growth within projects to deliver business value.
  • Identify, prevent, and mitigate risks; escalate issues to executive leadership; seek improvements to accelerate delivery and innovation using AI.

Qualifications

  • Proven track record in a similar technology leadership role building and scaling web and mobile app experiences using modern frameworks/technologies.
  • Experience delivering digital solutions spanning CX and performance optimization across customer accounts, products, transactions, personalization, AB testing, real-time data streams, etc.
  • Experience leveraging AI tools, processes, and teams to accelerate software development.
  • Deep understanding of software engineering, system architecture, and project management.
  • Experience guiding clients, managing complex/diverse technology projects, and fostering strong client relationships.
  • Proven ability to mentor teams and foster a high-performance culture in large multidisciplinary teams.
  • Ability to contribute to strategic planning and executive-level decision-making; build vs buy recommendations aligned with business goals.
  • Experience identifying/managing risks (technical, staffing, scoping, client relationships) in e-commerce contexts.
  • Excellent client-facing skills and vendor management experience.
  • Outstanding communication and interpersonal abilities; ability to foster trust with stakeholders and teams.
  • Calm, positive, supportive, solution-oriented mindset; promote collaboration.

Skills

Required:Technology leadershipClient relationship management

Benefits

  • Agentic Delivery: work on engagements with international brands and global impact.
  • Inclusive and safe environment with welcoming culture.
  • AI & Strategic Upskilling: training budgets and mentorship focused on Agentic AI and essential human skills for the future of work.
  • Generous vacation policy with flexible personal time off (PTO).
  • Customizable extended health and dental benefits.
  • Flexible work arrangements: remote, in-office, or hybrid.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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Apply Digital connects strategy to execution for global brands like Coca-Cola and Kraft Heinz to deliver business impact and customer value.

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