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Lead, Trust & Safety U.S. Operations

Snap Inc.· Operations
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Hybrid (New York, NY)$111k - $196k + equityFull timePosted 4w ago

About the role

Lead, Trust & Safety U.S. Operations at Snap Inc. responsible for guiding a growing T&S team, enhancing workflows, coordinating with global safety partners, and delivering projects within the Safety roadmap while ensuring regulatory compliance and strategic risk management.

Responsibilities

  • Provide leadership and guidance for a growing team of T&S Specialists by becoming a subject matter expert in our workflows
  • Enhance our operational workflows by identifying focus areas and implementing improvements
  • Liaise with our global safety partners and further strengthen those relationships
  • Use data to influence decisions and highlight emerging issues impacting users
  • Anticipate risks, manage escalations and balance business needs versus technical constraints
  • Handle time-sensitive inquiries from users or other key stakeholders, both internal and external, and drive an end to end resolution
  • Deliver key projects within the Safety roadmap, incorporating execution, training, data assessment and presentation of results to stakeholders
  • Regularly identify opportunities to enhance internal processes and improve efficiency, while driving longer-term scalable automated solutions
  • Closely follow industry trends to help develop Snap’s thought leadership and T&S operation
  • Be willing and able to work with sensitive issues and content that includes but is not limited to child exploitation, graphic violence, self-harm,and others, which may be considered offensive or disturbing

Qualifications

  • 4+ years of relevant experience
  • Bachelor's degree or equivalent experience
  • Proven leadership capacity with the ability to attract, motivate, develop and retain talent
  • Experience reviewing sensitive content with meticulous attention to detail
  • Track record of identifying gaps and solutions, and implementing new processes – from a policy, operations, and/or tooling perspective
  • Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced EXCEL, Looker, Tableau, etc.)
  • Prior experience interacting with regulatory bodies, NCMEC or law enforcement
  • Great judgment in complex situations and ability to problem-solve independently and with peers or management
  • Excellent verbal and written communication skills
  • Experience working with product and engineering teams to launch tools and solutions that improve trust across a platform or product
  • Contribute to the development of Trust & Safety’s scalable enforcement guidance by collaborating with cross-functional teams, including Product, Operations, Trust, Legal, and Communications
  • Analyze enforcement, product, market, and other relevant data to refine policy and enforcement guidance, while proactively identifying risk areas and emerging integrity challenges
  • Demonstrate the ability to deeply analyze complex issues and identify actionable decisions that can be scaled across manual and automated moderation systems
  • Strong investigative skills with a curiosity that leads to identifying root causes
  • Proven ability for strategic and critical thinking with attention to detail and big-picture view
  • A proven track record of effective leadership with the ability to independently manage a portfolio of complex issues, end to end
  • Comfort with ambiguity and rapidly shifting scope — role boundaries evolve with team and company needs
  • Working experience with the product development lifecycle within technology, regulations, and/or industry landscape
  • A passion for Snapchat, online safety, and creativity!

Skills

Required:LeadershipContent review and moderationData analysis and visualizationRegulatory interactionProduct and engineering collaborationPolicy and enforcement developmentRisk assessment and escalation management

Benefits

  • snaps benefits page referenced (see: Our Benefits)
  • paid maternity & paternity leave
  • comprehensive medical coverage
  • emotional and mental health support programs
  • compensation packages that let you share in Snap’s long-term success
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Snap Inc.

We contribute to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

We believe the camera presents the greatest opportunity to improve the way people live and communicate.

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Company profileWebsite

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