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Partner Delivery Manager, Federal Delivery Team

Onebrief· Customer Relations
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Washington, D.C., Northern Virgina (Washington, D.C. Metro)$150k - $180kFull-timePosted 4w ago

About the role

Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination. The Partner Delivery Manager for the Federal Delivery Team is responsible for implementing Onebrief at new federal customers, aligning stakeholders, training users, and driving adoption and expansion within federal agencies.

Responsibilities

  • Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
  • Understand, request, and effectively leverage Company resources to meet the goals of the Company.
  • Lead or support exercises.
  • Use your observations of our users to recommend product improvements.
  • Identify gaps between existing directorate workflows and effective Onebrief usage, then drive adoption through hands-on configuration, user coaching, and workflow optimization.
  • When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.
  • Align your team’s efforts to deliver the best customer experience, while coordinating with fellow Partner Delivery Managers to ensure planning and workflows remain synchronized across commands.
  • Enable expansion and upsell opportunities to Allies and Partners by instilling the Onebrief value proposition.

Qualifications

  • Proven experience supporting operational planning, coordination, or execution within a complex Federal government environment, preferably at a large agency or headquarters organization.
  • Experience working across large Federal organizations and engaging stakeholders at multiple levels to drive alignment and execution.
  • Familiarity with Federal exercises, operational readiness activities, and the technical and security requirements associated with deploying software on classified government networks.
  • Proven ability to expand adoption and business presence within Federal customer organizations, particularly for software or technology solutions.
  • Experience providing high-touch customer support both in person and remotely, including coordinating incident resolution across customers, Product, and Engineering teams.
  • Strong technical aptitude with the ability to quickly master complex software, troubleshoot issues, and communicate technical concepts effectively to Federal customers.
  • Proven ability to navigate complex government organizations, build trusted relationships, overcome bureaucratic challenges, and drive measurable customer outcomes.
  • Current Top Secret clearance with eligibility for SCI and the ability to obtain and maintain access to Federal facilities.

Skills

Required:Federal government operations complexityStakeholder managementCustomer support (high-touch)

Benefits

  • Equity: Share in the company's success.
  • Flexible Work Environment: Remote-first organization with flexible work hours and unlimited PTO (note some roles are in-person on-site with customers).
  • Comprehensive Health Coverage: Health, dental, vision, and life insurance.
  • Retirement Plan: 401(k) plan with company match.
  • Parental Leave: 8 weeks at 100% regardless of state.
  • Company Retreats: Annual company summit trips.
  • Home Office Budget: $1,000 per year for home office improvements.
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Onebrief

Onebrief makes military headquarters run seamlessly

Virtually everything in the military requires a plan—from everyday operations to war-time missions. With a rigorous process, many stakeholders, and rudimentary software (PowerPoint!!), planning is very slow. Onebrief is a collaborative software designed to make military planning fast. It turns every input into reusable building blocks and automatically keeps all planning artifacts in sync.

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