Patient Experience Representative
RemoteFull-timePosted 4w ago
About the role
Frontline role supporting patients and clinics with medical supply orders, handling inquiries on insurance coverage, product eligibility, delivery schedules, and returns with high empathy and professionalism.
Responsibilities
- Serve as the first point of contact for patients and clinics via phone, email, and messaging platforms.
- Patient outreach to provide accurate guidance on supply orders
- Provide accurate guidance on supply orders, refill eligibility, and insurance coverage.
- Troubleshoot and resolve patient issues, including delayed shipments, incorrect items, or insurance denials.
- Escalate complex cases to operations, billing, or management as needed.
- Document interactions clearly in internal systems to ensure continuity of care and information.
- Educate patients on company policies, out-of-pocket options, and clinic coordination.
Qualifications
- Strong communication skills and the ability to explain complex information simply.
- Empathy and patience in dealing with patients experiencing medical challenges.
- Attention to detail for order accuracy and documentation.
- Ability to work with internal teams and external clinics to resolve issues efficiently.
- Comfort using digital systems (VerseOS, knowledge bases, Slack, etc.) to access and record information.
Skills
Required:CommunicationEmpathyDetail-oriented documentationCross-functional collaborationDigital systems proficiency
Last updated Sep 23, 2026. Interested? Apply on the company site.
About Verse Medical
Software platform for in-home healthcare
As healthcare costs have increased, the patient's home has become incredibly important as a site of care. Yet, patients recovering at home are highly underserved. Patients can only get better at home if they receive the high-quality care that they need reliably. The existing in-home care process involves patchwork of different vendors, all connected through faxes by nurses. We're building modern, robust software that solves this challenge and brings this market online.
consumer-health-servicesmedical-devices
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