Senior Customer Success Manager - Technical Account Management
Hybrid (New York City)$160k - $190kFull-timePosted 4w ago
About the role
Senior Customer Success Manager (equivalent to a Technical Account Manager) responsible for managing a growing portfolio of customers, aligning business outcomes with Zip’s platform, and collaborating with product and engineering to deliver value across industries.
Responsibilities
- Help our largest customers drive procurement success on the Zip platform.
- Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
- Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
- Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
- Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
- Manage customer health based on data-driven adoption metrics.
- Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
- Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
- Partner with the renewals team to achieve target NRR.
- Continuously improve Customer Success assets and processes.
Qualifications
- 8+ years of relevant work experience in customer-facing customer success, account management or strategic consulting. B2B SaaS experience in a high-paced environment is a benefit.
- 1+ year in an implementation role, such as Solutions Consultant, Implementation Manager, etc
- Procurement experience (procurement, sourcing, or vendor management) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools.
- Excellent interpersonal skills and ability to establish quick rapport and trust with customers.
- Strong project management skills to manage a dynamic customer portfolio.
- Creative problem solver with attention to detail.
- Business process-oriented with ability to improve workflow efficiency.
- Proactive team player with a collaborative mindset.
Benefits
- Start-up equity
- Full health, vision & dental coverage
- Team building events
- Flexible PTO
- Apple equipment plus home office budget
- 401k plan
Last updated Sep 23, 2026. Interested? Apply on the company site.
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