← All roles

Onboarding Coordinator

Plaid· Workplace Experience
Apply on company site
Hybrid (San Francisco, CA)$97.2k - $123.6kFull-timePosted 4w ago

About the role

We build and maintain an inspiring and inclusive employee experience at Plaid. The Workplace Experience (WPE) team shapes the employee experience through spaces, events, and cultural touchpoints, with a focus on onboarding and engagement across in-office and distributed environments.

Responsibilities

  • Onboarding: coordinate logistics for recurring in-person onboarding cohorts (calendars, room reservations, materials, supplies, Slack groups, welcome communications); manage and review new hire travel logistics (Brex bookings, policy compliance, spend limit requests, hotel/travel for non-SF hires with T&E partners); maintain accurate onboarding details (participant lists, travel/attendance, internal resources, communications to partners); respond to new-hire questions in Zendesk within established response times; prepare spaces, materials, meals, and provide hands-on support for onboarding days; lead or facilitate onboarding sessions; gather feedback to improve onboarding logistics and experience.
  • Employee Events and Programs: assist with planning and executing events and programs (retreats, Plaiderdays, monthly social hours, holiday parties, onsite/offsite); serve as first point of contact for employee inquiries via email/Slack/support tickets; manage operational details and provide hands-on event support; contribute to programs across the employee journey to ensure engagement and belonging.

Qualifications

  • 1–3 years of experience in onboarding, events, employee experience, HR, workplace experience, administrative support, or related role
  • Strong organizational and coordination skills with ability to manage multiple tasks and deadlines
  • Clear, warm, timely written and verbal communication across email, Slack, support tickets, and in-person interactions
  • Experience planning and executing events, meetings, onboarding programs, or other employee-facing experiences
  • Confidence speaking to groups and facilitating onboarding sessions with training and support
  • Attention to detail in calendars, travel, participant lists, materials, communications, and logistics
  • Collaborative mindset with ability to work with People, Workplace, TechOps, Communications, Finance partners
  • Ability to provide friendly, solutions-oriented support and know when to involve others
  • Comfort in fast-paced environment with shifting priorities and evolving processes
  • Commitment to inclusive and welcoming experiences for employees from diverse backgrounds and locations
  • Comfort being a visible presence in the SF office three days per week (Tuesday–Thursday) and engaging with employees face-to-face
  • Must be able to lift up to 50 pounds

Skills

Required:Onboarding coordinationEvent planningCommunication (written and verbal)

Benefits

  • Comprehensive benefit plan including medical, dental, vision, and 401(k)
  • Additional compensation in the form of equity and/or commission depending on position
  • Pay and benefits subject to change; pay ranges provided: $97,200.00 - $123,600.00 per year
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Plaid

Enabling all companies to build fintech solutions

Plaid helps all companies build fintech solutions by making it easy, safe and reliable for people to connect their financial data to apps and services.

fintechbankingpaymentsfraudcreditopen financefinancial data
Company profileWebsite

More open roles at Plaid