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Customer Success Engineer EMEA

JetBrains· CSE EMEA
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Hybrid (EMEA)full-timePosted 4w ago

About the role

Technical point of contact for JetBrains customers, ensuring products meet enterprise needs and helping retain leadership in the market. Build strong technical relationships with customers, act as a trusted advisor, and collaborate with account teams to drive adoption and growth.

Responsibilities

  • Work closely with JetBrains Account Executives.
  • Help customers adopt JetBrains products and services to achieve desired business outcomes, including whiteboarding, architectural assistance, and overcoming adoption barriers.
  • Manage the technical relationships for a portfolio of accounts, and partner with other account team members to define and implement account strategies.
  • Be the customers’ advocate within JetBrains, representing them to Support and Product Engineering teams and other groups.
  • Recommend product enhancements based on customer feedback.
  • Help product teams present and evaluate new product ideas to customers in your portfolio.
  • Act as a trusted technical advisor to customers, staying up to date on technology trends within JetBrains and the field at large.
  • Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.

Qualifications

  • Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
  • Extensive experience in software development, QA, IT, DevOps, ML, or related IT field.
  • Hands-on knowledge of AI/LLMs in the field of software development.
  • Passion for continually improving the customer experience.
  • Strong verbal and written communication skills in English and the local language of your office.
  • Exceptional presentation skills for demonstrating JetBrains products to customers.
  • Ability to quickly identify and address technical and business challenges related to software development tooling.
  • Ability to convey technical concepts to customers of all technical backgrounds.
  • Comfort in a fast-paced and dynamic working environment.
  • Experience working in or with large software development teams.
  • Collaborative and team-focused mentality, with willingness to take initiative.
  • Self-direction and resourcefulness.
  • Ability to travel approximately 25% of the time.

Skills

Required:Technical consultingSoftware development / related IT fieldAI/LLMs knowledge in software development

Benefits

  • Strong base salary.
  • Flexible work location (remote work from home or office).
  • Remote work up to 30 days per year from abroad.
  • Extra time off.
  • Medical insurance allowance.
  • Learning and development opportunities (conferences, courses, language classes).
  • Relocation support.
  • Language classes.
  • Lunch/meals or lunch allowance on workdays.
  • Mental health support.
  • Sports benefit (gym or stipend).
  • Internal events.
Last updated Sep 30, 2026. Interested? Apply on the company site.

About JetBrains

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