Business Operations Manager
About the role
VectorShift is hiring a Business Operations Manager to help scale customer delivery and company operations. This cross-functional, outward-facing role involves direct customer interaction, collaboration with sales, customer success, product, and engineering, and leading projects to improve product and business effectiveness.
Responsibilities
- Partner directly with customers to understand their goals, surface friction, and improve their experience with VectorShift.
- Work closely with sales, customer success, product, and engineering to solve operational problems that affect customers.
- Lead initiatives across onboarding, customer workflows, account operations, and go-to-market processes.
- Turn customer feedback and business data into clear recommendations and practical next steps.
- Build scalable systems, processes, and reporting as the company grows.
- Help identify and launch AI-enabled workflows that improve customer outcomes or internal operations.
- Own projects end-to-end, from defining the problem through rollout and measurement.
Qualifications
- Typically 2–7 years of professional experience after graduation.
- Experience in a customer-facing, commercial, operations, consulting, banking, private equity, or startup environment.
- Someone who enjoys working with customers and wants a role with meaningful external exposure.
- Strong judgment, organization, and follow-through in ambiguous, fast-moving environments.
- Comfortable using data and spreadsheets to understand problems and make decisions.
- Clear, confident communicator who can work with customers and senior internal stakeholders.
- Experience leading or contributing to AI or AI-enabled initiatives is a strong plus.
Skills
About VectorShift
No-Code Generative AI Automations Platform
VectorShift is an AI automations platform. Teams leverage AI through VectorShift’s no-code or SDK interfaces to search through knowledge bases, generate documents, and deploy chatbots and assistants. The no-code platform gives end-users an interface to access pre-built workflows for end use cases (e.g., responding to RFPs, writing proposals, writing account plans) while letting them customize and build new ones with drag and drop components.
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