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Customer Success Manager (CSM)

Emergent· Support
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Hybrid (Bangalore)Full-timePosted 4w ago

About the role

Emergent is hiring a Customer Success Manager to own and grow a portfolio of enterprise (and possibly SMB) customers, driving retention, expansion, and customer value as part of a fast-paced AI software platform.

Responsibilities

  • Own and manage a portfolio of enterprise customers, acting as their primary point of contact and trusted advisor. Depending on business requirements, may also be assigned SMB customers and/or drive NPS and NRR initiatives for non-enterprise segments.
  • For Enterprise customers, drive retention and expansion across accounts, with ownership of NRR and overall account growth.
  • Build strong relationships with key stakeholders and ensure customers are successfully adopting and getting value from Emergent.
  • Own customer health and satisfaction, including NPS/CSAT, while proactively identifying and managing account risks or escalations.
  • Work closely with Product, Engineering, and internal teams to resolve customer issues, drive adoption, and improve the overall customer experience.
  • Identify opportunities for expansion and help customers maximize the value they get from Emergent.

Qualifications

  • 6–10 years of experience in Customer Success, Key Account Management, Account Management, or a similar customer-facing role, with experience managing enterprise customers.
  • Experience owning retention and expansion, including NRR, along with NPS/CSAT or other customer satisfaction metrics.
  • Strong stakeholder management and communication skills, with the ability to build relationships with senior customer stakeholders.
  • Excellent problem-solving, project management, and cross-functional collaboration skills.
  • A high-ownership mindset and the ability to thrive in a fast-paced, evolving environment.

Skills

Required:Customer SuccessNRR / NPS / CSATStakeholder ManagementCommunicationCross-functional Collaboration
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Emergent

Build apps with AI - think it, describe it, ship it

Emergent is the AI coding platform builders use to create production-ready software. Describe what you want in the chat, and our coding agents handle everything else: frontend design, database architecture, backend logic, authentication, payments, deployment, and automatic scaling. We've grown to 700,000+ users and $10M ARR in just 2 months because we solved the real problem: the best software comes from people who understand the problems.

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