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Bilingual Customer Service Representative - Seasonal

CSC Generation· Backcountry – Customer Service
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RemoteMXN 15k/mo + bonusSeasonal - Full TimePosted 4w ago

About the role

Seasonal full-time remote customer service role for bilingual English/Spanish support handling inbound calls, creating service tickets, and ensuring timely issue resolution within company SLAs.

Responsibilities

  • Handle inbound customer calls, providing assistance and information in a professional and courteous manner.
  • Respond to inquiries about products, services, billing, and account issues.
  • Ensure that a ticket is created for every customer interaction using the ticketing system, logging detailed notes and customer information.
  • Diagnose and troubleshoot customer problems, escalating complex issues to higher support levels as necessary.
  • Maintain and update customer records in the system after each interaction.
  • Follow up with customers to provide status updates and confirm issue resolution.
  • Adhere to company policies, procedures, and quality standards for call handling and ticket creation.
  • Meet performance metrics such as but not limited to call handling time, first call resolution, pieces per hour, and customer satisfaction.
  • Collaborate with other team members and departments to ensure seamless customer service delivery.
  • Participate in ongoing training and development to stay updated on product knowledge and customer service techniques.

Qualifications

  • High school diploma or equivalent required.
  • Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills in both languages.
  • Strong computer skills, with the ability to navigate multiple systems and databases.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • Strong problem-solving skills and the ability to handle difficult customer situations with empathy and patience.

Skills

Required:Bilingual English and Spanish communicationTicketing system usageMulti-system navigation

Benefits

  • SEASONAL agreement for peak season. (3 months)
  • Full time $15,000 MXN monthly gross salary.
  • $3,000 MXN Productivity Bonus Per month.
  • $3,000 MXN Seasonal Bonus Per Month
  • Law benefits since day one.
  • Home office.
  • Full equipment provided.
  • 100% paid training.
  • Schedule window (8 am - 8 pm).
  • 10-hour shift (8 am - 6 pm / 9 am - 7 pm/10 am - 8 pm).
  • 1 hour Lunch - 2 breaks of 15 minutes each.
  • Two days off (Tue–Wed or Wed–Thu / Fri-Sat / Sat-Sun/ Sun-Mon).
  • Total Pass.
  • Only for CDMX and Edo. de Mex.
  • null
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

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