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Customer Service Representative (MotoSportI)

CSC Generation· Backcountry – Customer Service
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RemoteMXN 15k/moFull-timePosted 4w ago

About the role

Remote customer service role focused on providing concierge-level support to powersports riders via phone, chat, and email, with strong product knowledge of gear, motorcycles, and leading brands.

Responsibilities

  • Provide concierge-level customer service to riders
  • Assist customers with general product inquiries
  • Handle customer interactions via phone, chat, and email
  • Resolve issues related to orders: returns, shipping, and order status
  • Proactively follow up with customers when needed
  • Build and maintain strong relationships with riders
  • Demonstrate autonomy in using internal systems while keeping up with process and system updates
  • Collaborate with a team passionate about powersports
  • Build product knowledge through ongoing training and development

Qualifications

  • Advanced English proficiency (spoken and written)
  • Preferred experience in the powersports industry
  • Genuine passion for outdoor activities, sports, and customer service
  • +1 Year customer service or retail experience required
  • Knowledge in Harley Davidson brand
  • Understanding of snowmobiles
  • ATV/UTV ride experience
  • Ability to use CRM and contact center systems
  • Bachelor’s degree or equivalent preferred; high school diploma or equivalent required
  • Ability to multitask, prioritize, and think creatively; problem-solving and adaptability
  • Typing speed of 30+ WPM required
  • In-depth knowledge of Microsoft Office
  • Time-sensitive management proven skills
  • Stable workstation with minimum internet requirements
  • Flexible work schedules to work full-time shifts (weekends included)

Skills

Required:Customer serviceCRM systemsCommunication (English)Typing speed

Benefits

  • Full time $15,000 MXN monthly gross salary
  • $6,000 MXN Productivity Bonus Per month
  • Law benefits since day one
  • Home office
  • Full equipment provided
  • 100% paid training
  • Schedule window (8 am - 8 pm)
  • 10-hour shift options
  • 1 hour Lunch - 2 breaks of 15 minutes each
  • Two days off (Fri-Sat / Sat-Sun/ Sun-Mon)
  • Total Pass
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

retailautomationAIdataplatformsmergers and acquisitions
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