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Floor Lead (Sur La Table)

CSC Generation· Stores
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Boulder, CO$15.57/hr - $17.56/hrPart-timePosted 4w ago

About the role

Floor Lead contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey and supports the GM/SM in achieving sales goals while directing daily store operations as a Manager on Duty.

Responsibilities

  • Contribute to an environment where employees are informed and capable by supporting training for all employees.
  • Model and hold employees accountable to customer service standards.
  • Model and ensure all Sur La Table policies and SOPs are communicated effectively to employees, maintained and consistently followed.
  • Provide coaching in the moment and performance feedback to employees and communicate performance issues directly to the General Manager or Store Manager.
  • Support sales driving initiatives and create daily agendas.
  • Direct employees to ensure appropriate merchandise stock levels, presentations, and ensure selling floor is adequately stocked according to visual standards.
  • Stay informed by maintaining product knowledge, accessing available training and seeking out additional resources when necessary.
  • Ensure timekeeping practices are in place and consistently followed according to SLT Policy.
  • Complete and carry out inventory transactions including but not limited to, receiving, MOS, and RARs. Ring employee transactions.
  • Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office.
  • Accurately record time worked according to SLT policy.
  • Additional responsibilities as assigned by General Manager or Store Manager.

Qualifications

  • 1 year of retail sales and customer service experience. Prior experience as a Sur La Table Sales Associate, preferred.
  • 1 year of retail supervisory experience, preferred.
  • Proficient in POS Systems.
  • Some experience with MS Office Suite (Outlook, Word and Excel).
  • May require Food Handlers Certification.

Skills

Required:Customer serviceTraining and coachingTimekeeping and policies

Benefits

  • Bonus Eligible
  • Employee Discount
  • 401K after 90 days; must be 21 years of age
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

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