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Coffee Specialist (Sur La Table)

CSC Generation
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Hybrid (Madison, WI)Part-timePosted 4w ago

About the role

In-store Coffee Specialist at Sur La Table, Madison, WI, responsible for delivering best-in-class coffee knowledge, demonstrations, and personalized recommendations to drive sales of espresso machines, grinders, coffee makers, and accessories.

Responsibilities

  • Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
  • Lead engaging and informative coffee brewing demonstrations that showcase our Sur La Table’s expertise and unique competitive edge offerings.
  • Educate customers on a variety of brewing techniques, including pour-over, French Press, AeroPress, espresso, cold brew, and coffee art.
  • Guide customers in selecting coffee beans based on flavor profiles, roast levels, and origin.
  • Recommend appropriate coffee equipment and maintenance practices based on customer needs.
  • Promote and sell coffee products, equipment, and accessories to customers.
  • Assist the store in achieving revenue goals by driving customer engagement and conversion through education.
  • Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales.
  • Partner with store leaders to ensure alignment between culinary programming and store priorities.
  • Collaborate on merchandising strategies that highlight key tools and products featured in classes.
  • Ensure compliance with food safety standards, local health codes, and sanitation regulations.
  • Always maintains a coffee-ready store environment, ensuring quality and consistency across all in-store brewing methods.
  • Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.
  • Ensure store safety and cleanliness, addressing any maintenance needs promptly.
  • Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
  • Model and ensure consistent adherence to all Sur La Table policies and standard operating procedures (SOPs).
  • Ability to communicate verbally and work cooperatively with associates and customers.
  • Ability to remain standing for up to 4 hours at a time.
  • Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor.
  • Able to perceive and differentiate variations in intensity or quality of flavors or odors using the senses.
  • Ability to lift and/or move merchandise weighing up to 50 lbs.
  • Ability to ascend/descend ladders to retrieve and/or move merchandise.
  • Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse.
  • Available to work between 12 and 16 hours per week with a flexible schedule, including nights, weekends, and holidays.
  • Regular and predictable attendance with the flexibility to adjust class assignments based on demand, ensuring 3-4 classes are taught per week.
  • Ability to work in a coffee bar area with exposure to hot equipment, steam, and allergens.

Qualifications

  • Must be 18 years of age or older at time of employment.
  • Passion for coffee and in-depth knowledge of brewing methods, coffee origins and equipment.
  • Ability to create engaging, hands-on experiences for customers.
  • Strong enthusiasm for coffee and a genuine eagerness to share knowledge with others.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Passion for community engagement and delivering exceptional customer experiences.
  • Proficiency in Microsoft Office and retail management systems preferred.

Skills

Required:Coffee knowledge and brewing techniquesCustomer engagement and communicationSales and product demonstration
Nice to have:Microsoft Office and retail systems
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

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