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Guest Experience Associate - Entertainment Venue

Level99· Venue Teams – Entertainment Operations
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Hybrid (West Hartford, CT)Full-time, Part-timePosted 4w ago

About the role

Guest Experience Associate at Level99 West Hartford, CT, delivering energetic, playful hospitality to guests and guiding them through the entertainment experience while supporting on-site sales and operations.

Responsibilities

  • Welcome and engage Guests with energy and enthusiasm throughout the Venue, providing tours, wayfinding, and check-in support
  • Explain the Level99 concept, room offerings, and gameplay experience to drive admissions and on-site sales
  • Enforce safety rules and monitor Guest welfare, communicating any concerns to leadership promptly
  • Support retail operations including transactions, restocking, and maintaining organized displays
  • Assist with POS usage, cash handling, account creation, and troubleshooting
  • Maintain cleanliness and upkeep of Guest areas, workstations, and shared spaces

Qualifications

  • Friday and weekend availability — a must; flexible schedule including days, nights, and holidays
  • Ability to stand, walk, and stay active for 8+ hour shifts; lift and carry up to 50 lbs
  • Strong verbal communication skills and a natural ability to connect with people
  • Comfortable working under pressure in a fast-paced, ever-changing environment
  • Positive, upbeat, team-first attitude
  • 1+ year in a guest- or customer-facing role (desirable)
  • Retail sales experience (desirable)
  • Public speaking or performance background (desirable)

Skills

Required:Customer serviceCommunicationSafety awareness
Nice to have:Sales / POS operations
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Level99

A first-of-its-kind destination for adults featuring real-world, interactive social gaming with over 50 physical and mental challenges set in artistic environments.

A first-of-its-kind destination for adults featuring real-world, interactive social gaming with over 50 physical and mental challenges set in artistic environments.

Company profileWebsite

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