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VP, Global Head of Trust & Safety

Cloudflare· Legal, Policy, Trust & Safety
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Hybrid (Austin, TX), Hybrid (San Francisco, CA), Hybrid (Washington, DC)$325k - $447kFull-timePosted 4w ago

About the role

Lead Cloudflare’s Global Trust & Safety team, directing investigations, policies, and automation to build and maintain trust across Cloudflare’s network while engaging with executives, legal, policy, and external stakeholders.

Responsibilities

  • Lead Cloudflare’s team of investigators and engineers handling information requests and abuse reports through automated systems and escalation protocols.
  • Provide vision for the team and develop new ways to build trust in Cloudflare’s network in line with company principles.
  • Create and maintain clear policies, identify automation opportunities, and ensure consistent and fair application of standards.
  • Recruit top talent and engage with leaders across Legal, Policy, Security, Communications, Support, Product and Engineering.
  • Represent the company externally with industry peers and government officials; identify trust & safety partners and engagements.
  • Design policies and protocols accounting for global legal standards and product complexity; manage a global team implementing changing policies; develop solutions leveraging Cloudflare tools.
  • Solve hard problems under pressure and communicate vision to stakeholders across the company.
  • Design and build a trust and safety function suited for the AI era; manage a 24/7/365 globally-distributed team.
  • Create and maintain processes for handling legal requests and abuse complaints; ensure timely, fair application of policies across locations; incorporate AI-powered automation.
  • Collaborate with Policy, Legal, and Product to scale policy enforcement; handle sensitive content with tact; address online fraud and safety concerns; maintain transparency reporting.

Qualifications

  • 15+ years relevant experience in Trust & Safety, fraud, risk management, threat intelligence, or customer support with policy implementation at scale.
  • 8+ years managing a large team and fostering growth.
  • Experience working with law enforcement and legal requests for information.
  • Deep technical understanding of how the Internet works and ecosystem across online service providers.
  • Proven ability to resolve complex, sensitive issues under time pressure and thrive in crisis management.
  • Experience using analytics and data-driven problem solving for business insights.
  • Experience working with C-suite executives.
  • Awareness of law enforcement access and intermediary liability issues; global mindset and international experience.
  • Strong communication skills across technical and non-technical audiences; collaboration and consensus-building; ability to prioritize and multitask in a fast-moving environment.

Skills

Required:Leadership experience in Trust & Safety / risk managementPeople managementPolicy development

Benefits

  • Health & Welfare Benefits: Medical/Rx, Dental, Vision, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, On-demand mental health support and EAP, Global Travel Medical Insurance
  • Financial Benefits: Short and Long Term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan, Employee Stock Participation Plan
  • Time Off: Flexible paid time off, parental, pregnancy health, medical, and bereavement leave
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

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