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Product Manager, Payments & RCM

Weave· Product Management
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Weave - Headquarters (Lehi, UT)Full-timePosted 4w ago

About the role

Product Manager responsible for payments and revenue-cycle management workflows, partnering across engineering, design, data, operations, finance, risk, and go-to-market to improve how healthcare practices request, collect, record, and reconcile patient payments and integrate with practice-management systems and RCM data.

Responsibilities

  • Own product strategy, discovery, prioritization, and execution for a set of payments and RCM workflows, from identifying the problem through launch, adoption, measurement, and iteration.
  • Improve how healthcare practices request, collect, record, and reconcile patient payments across digital and in-office experiences.
  • Build workflows that connect payment activity with practice-management systems, patient ledgers, claims and RCM data, and other systems of record.
  • Develop a deep understanding of how practices reconcile transactions, settlements, refunds, adjustments, fees, chargebacks, and other payment activity with patient balances and accounting records.
  • Identify opportunities to reduce manual work and eliminate fragmented workflows between Weave, practice-management software, payment systems, and financial operations.
  • Partner with customers and internal teams to understand front-office and back-office workflows, identify high-value problems, and validate solutions before significant development investment.
  • Define clear product requirements, success metrics, and acceptance criteria while giving Engineering and Design appropriate latitude to determine the best solution.
  • Use customer research, product analytics, payment data, operational data, and financial metrics to prioritize opportunities and evaluate product performance.
  • Partner closely with Engineering to balance new capabilities with reliability, scalability, platform improvements, and technical debt in financial workflows where accuracy matters.
  • Work with payment, technology, and healthcare partners to define and deliver integrations that expand Weave’s capabilities.
  • Collaborate with Sales, Customer Success, Support, Marketing, Finance, Risk, and Operations to ensure successful launches and ongoing product adoption.
  • Develop a strong understanding of the economics of the products you own, including payment volume, adoption, monetization, cost, and operational impact.
  • Help shape the longer-term Payments & RCM roadmap as Weave expands its role in the patient financial journey.

Qualifications

  • 4+ years of product management experience building and shipping software products.
  • Meaningful product experience in healthcare payments or payment technology, or Practice Management Software, EHR, or healthcare RCM, or Financial reconciliation, patient ledgers, billing, or accounting workflows.
  • Strong understanding of how complex operational workflows translate into product requirements and user experiences.
  • Experience working closely with Engineering and Design to deliver technically complex products or integrations.
  • Ability to understand APIs, data flows, system integrations, and dependencies well enough to make informed product decisions without needing to be the engineer.
  • Strong analytical skills and experience using data to evaluate problems, prioritize investments, establish KPIs, and measure results.
  • Ability to communicate clearly with both technical and nontechnical audiences and translate between customer, business, operational, and engineering needs.
  • Experience conducting customer discovery and turning qualitative and quantitative insights into product decisions.
  • Demonstrated ability to operate effectively when the problem is not fully defined and to create structure from ambiguity.

Skills

Required:Product managementHealthcare payments

Benefits

  • (not specified in the description)
Last updated Oct 1, 2026. Interested? Apply on the company site.
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About Weave

Customer communication and payments platform.

As the pace of innovation continues, it is growing more difficult to see the value of technology. Often meaningful information is inaccessible at the time it would be most beneficial. Weave threads together data, software and communication platforms to build stronger relationships at the point of contact by making valuable information instantly available in simple and intuitive formats. This delivers improved productivity, better collaboration and greater insights making it easier to meet the needs of patients and to build better business and clinical outcomes.

communicationphone systemAI toolsreputation managementonline bookingpayment solutionspractice growth
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