← All roles

IT & Facilities Technician (On-site - Palo Alto & Petaluma)

Agile Robots SE· IT & Facilities / US Operations
Apply on company site
Hybrid (Palo Alto, CA), Hybrid (Petaluma, CA)Full-timePosted 4w ago

About the role

Hands-on IT & facilities generalist responsible for end-user IT support, device and asset management, robot setup and maintenance, and on-site site support across Palo Alto and Petaluma, with coordination to Munich.

Responsibilities

  • Onboarding and offboarding: create/disable accounts in Windows Active Directory and Linux, set up laptops/workstations/peripherals, prepare workspaces, recover/wipe/recycle equipment on exit.
  • Windows and MacOS device management: enroll/manage devices, deploy software, troubleshoot issues.
  • IT support at 1st and 2nd level: handle tickets in ITSM, resolve issues end to end, collaborate with 3rd level support.
  • Robot setup and commissioning: unpack/assemble/power/network/configure robot systems, test benches and demo cells for internal use and customer demonstrations.
  • Robot maintenance: preventive maintenance, basic mechanical/electrical checks, cable/connector replacement, firmware/software updates, coordinate with Munich for faults/spares.
  • IT storage and asset management: track devices and robot accessories, monitor stock, flag reorders, maintain inventory records.
  • General hands-on site support: set up meeting rooms, printers, AV and network cabling; assemble furniture; mount displays; minor repairs/improvements.
  • Shipping, receiving and logistics: inspect incoming hardware/components; prepare outbound shipments/crates for demos/events/customers sites.
  • Collaboration with central IT: support Munich IT infra and information security, coordinate with PMO on project requirements.
  • Multi-site coverage: travel regularly between Palo Alto and Petaluma, and occasional travel to other US locations for on-site support.

Qualifications

  • 3+ years in on-premise IT support
  • 3+ years Windows 11 support
  • 3+ years basic networking (switching, VLANs, Wi‑Fi, cabling)
  • Mechanical and electrical aptitude with tools and assembly experience
  • Practical experience with robots, industrial machinery, lab/test hardware or AV systems
  • Strong organizational/time-management skills and accurate ticket/inventory records
  • Problem-solving, hands-on, able to work independently across two sites
  • Customer service orientation
  • Valid US driver’s license and willingness to travel
  • Excellent English communication skills (written and spoken)

Skills

Required:Active DirectoryLinux administrationMacOS and Windows device managementRobotics equipment setup
Nice to have:ITSM tooling

Benefits

  • Performance-based bonuses
  • Comprehensive benefits package (health/dental/vision)
  • Safe Harbor 401k
  • Generous paid time off and holidays
  • Professional development and continuous learning in robotics
Last updated Sep 24, 2026. Interested? Apply on the company site.
Agile Robots SE logo

About Agile Robots SE

Driving industries forward

Agile Robots is a world-class provider of next-generation automation solutions based in Munich. By combining artificial intelligence and robotics, the company makes industries smarter, more flexible, and more efficient.

AI-driven roboticsautomationindustry solutions
Company profileWebsite

More open roles at Agile Robots SE