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Robot Service & Support Engineer (Boston, MA based)

Agile Robots SE· Engineering / Field Service
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Hybrid (United States)$105k - $140kFull-timePosted 4d ago

About the role

Mid-level engineering role focused on on-site and in-house service, installation, commissioning, diagnosis, and repair of Agile Robots’ robotic systems. Serves as technical lead for customer deployments, collaborates with R&D and Manufacturing, and defines service strategies and knowledge resources.

Responsibilities

  • Apply advanced knowledge of robot kinematics, electrical control systems, and proprietary software to design, integrate, and evaluate robotic systems.
  • Serve as a technical point of contact for customer issues, perform root-cause analysis, determine corrective actions, and engage R&D for design changes.
  • Plan and lead on-site and in-house service engagements, determine repair strategies, perform component-level replacements, and develop preventative maintenance programs.
  • Conduct root-cause analysis using schematics, test data, and diagnostic logs; recommend design or process improvements.
  • Author lessons learned reports and technical service notes; develop knowledge-base content from field issues and resolutions.
  • Collaborate with Manufacturing and R&D to convert field findings into product improvements and represent customer perspective across the product lifecycle.
  • Define service kit and spare-parts requirements for the region; ensure diagnostic equipment remains calibrated for rapid deployment.

Qualifications

  • Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Computer Science, Robotics, or related technical field.
  • Working knowledge of electrical and mechanical engineering principles, control systems, and at least one programming language (Python, C++, or PLC logic).
  • Strong analytical and problem-solving skills to diagnose and resolve complex electromechanical issues.
  • Excellent communication skills to explain technical concepts to non-technical users.
  • Willingness to travel to customer sites regionally and throughout the U.S. for hands-on service, training, installation and commissioning.

Skills

Required:Robot kinematicsElectrical control systemsProgrammingRoot-cause analysisCommunication

Benefits

  • Competitive salary and performance-based bonuses.
  • Comprehensive benefits package including health, dental, vision insurance, and 401k.
  • Generous paid time off and paid holidays.
  • Opportunities for professional development and continuous learning in cutting-edge robotics technology.
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Agile Robots SE

Driving industries forward

Agile Robots is a world-class provider of next-generation automation solutions based in Munich. By combining artificial intelligence and robotics, the company makes industries smarter, more flexible, and more efficient.

AI-driven roboticsautomationindustry solutions
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