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Robot Service Operations Specialist / Coordinator, North America

Agile Robots SE· Operations
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Hybrid (San Francisco Bay Area, CA)$95k - $135kFull-timePosted 4w ago

About the role

Role focused on owning and continuously improving the operational backbone of Agile Robots' North American service center, including logistics, inventory, ERP, vendor management, and cross-functional coordination with Munich HQ.

Responsibilities

  • Process and systems ownership. Own and continuously improve the service center’s logistics, inventory, ERP, and finance-support workflows; design, document, and maintain the standard operating procedures for North American operations.
  • Vendor and carrier management. Select, evaluate, and negotiate terms with carriers, freight forwarders, customs brokers, calibration vendors, and parts suppliers; make sourcing and vendor decisions and manage those relationships end to end.
  • Demand and inventory planning. In partnership with Operations, manage demand forecasting and inventory strategy; set reorder points and safety-stock levels; and make stocking, allocation, and disposition decisions that balance cost against service commitments.
  • Customs and trade compliance. Serve as the service center’s decision-maker on import and export compliance, interpreting requirements and resolving complex shipment and documentation issues using independent judgment.
  • Spend analysis and cost control. Capture & analyze operational spend and expense data, identifying cost-reduction opportunities and making budget and process recommendations to leadership.
  • ERP ownership. Own SAP/ERP operations and data governance for the service center (purchase orders, sales orders, inventory movements, payments and vendor records), ensuring accuracy and driving process improvements across the system.
  • Performance and reporting. Help to define, track, and create efficiencies, analyzing performance and leading continuous-improvement initiatives.
  • Cross-functional coordination. Act as the North American operations point of contact with home office teams (Sales, SCM) in Munich, coordinating across time zones and representing the service center’s operational interests.
  • Oversight and exceptions. Oversee shipping, receiving, and inventory transactions, reviewing accuracy and resolving exceptions; direct the work of the warehouse and logistics operations in coordination with Customer Support and carriers.
  • Tools and calibration. Oversee tool inventory, calibration schedules, and certification tracking, managing the associated vendor relationships and ensuring compliance.
  • Occasional coverage. Provide hands-on support during peak periods or coverage gaps as needed.

Qualifications

  • Bachelor’s degree in business administration, supply chain management, logistics, or accounting preferred; an associate degree with substantial relevant experience will be considered.
  • 4+ years in operations, logistics, supply chain, or inventory management, ideally in a technical, manufacturing, or hardware environment, including demonstrated ownership of vendor relationships, planning, or process design.
  • Exposure to accounts payable or expense analysis is strongly preferred.
  • A track record of making independent operational decisions on matters of significance (vendor selection, planning, compliance, spend) with limited day-to-day supervision.
  • Hands-on experience with SAP or a comparable ERP (inventory movements, POs, sales orders, invoice processing) and strong spreadsheet and analysis skills for reconciliation, reporting, and forecasting.
  • Experience coordinating domestic and international shipments, including customs documentation and working with freight forwarders, carriers, and import agents.
  • Clear, professional written and verbal communication for coordinating across customers, vendors, carriers, customs agents, and home-office teams in Munich while comfortably working across time zones.
  • Physical ability to repeatedly lift and move packages and equipment weighing up to 50 lbs, and use team lifts or material handling equipment for heavier items.

Skills

Required:ERP / SAPVendor managementForecasting & inventory planningTrade compliance

Benefits

  • Performance-based bonuses
  • Comprehensive benefits package (health, dental, vision)
  • Safe Harbor 401k
  • Generous paid time off and paid holidays
  • Professional development and continuous learning in robotics technology
Last updated Oct 8, 2026. Interested? Apply on the company site.
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About Agile Robots SE

Driving industries forward

Agile Robots is a world-class provider of next-generation automation solutions based in Munich. By combining artificial intelligence and robotics, the company makes industries smarter, more flexible, and more efficient.

AI-driven roboticsautomationindustry solutions
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