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Head of Enterprise Applications

Benchling· Engineering
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Hybrid (San Francisco, CA)$244k - $366kFull-timePosted 4w ago

About the role

Leading the Enterprise Applications function within Benchling's CIO and CISO group to own the business application portfolio and integrations across platforms (Salesforce, NetSuite, Workday, Certinia, Gainsight, Zendesk, Atlassian, Slack, Workato, and more). Drive target-state portfolio, integration standards, lifecycle management, and automation-powered scalability with AI-enabled processes.

Responsibilities

  • Own the portfolio and the architecture. Set the target-state SaaS portfolio, the integration standards, and the data-flow patterns for the company. Govern platform selection, rationalization, and lifecycle decisions. Decide what we buy, build, consolidate, and retire, and back each call with cost and risk data.
  • Land the programs that move revenue. You'll take the reins on a set of high-visibility programs across quote-to-cash, pricing and packaging, and consumption billing. Assess them quickly, shape them to the outcome the business needs, and give clear, early guidance on what will land and when.
  • Multiply team output through automation. Take the delivery work this team does today, including configuration, change management, testing, release, access review, and ticket triage, and systematically remove the manual parts. Set targets, instrument the work, and report the results. Success is measured in throughput and quality per person.
  • Put AI to work where it earns its place. Build practical AI into how the team works and into the platforms we run, in partnership with our AI and Data Engineering (AIDE) team. Be clear-eyed about where a model genuinely helps and where it doesn't. We care more about what you shipped and what it saved than which tools you used.
  • Expand self-service across the company. Push requests upstream to the teams that own the process. Build the documentation, guardrails, request patterns, and in-product help that let Finance, GTM, People, Legal, and CX teams solve their own problems safely, then measure the deflection.
  • Build audit-ready systems ahead of the requirement. Design and operate IT general controls across the platforms that carry financial data, covering access provisioning and reviews, segregation of duties, change management, and evidence capture. Controls should be a byproduct of how the team already works, not an annual scramble. You'll partner with Finance, Internal Audit, and Trust and Compliance on control design and external audit readiness.
  • Grow the team and the bench. You'll inherit a strong core: a manager running the run-the-business function, an integration architect, Salesforce delivery capacity, and a flexible contractor bench. Get the full-time and contractor mix right, develop the people already here, and hire deliberately against capability gaps.
  • Partner across the company. Work directly with Finance, RevOps, Sales, CX, People, and Legal leaders on the roadmap and on the process changes behind each system change. Prioritize openly, and explain the reasoning when the answer is no.

Qualifications

  • 10+ years in enterprise or business applications.
  • 5+ years in leading teams in a fast-paced startup environment with managed managers and budget ownership.
  • Ownership of a multi-platform SaaS portfolio spanning CRM, ERP, HRIS, plus the integration layer between them.
  • Deep Salesforce experience, including quote-to-cash and CPQ/RevCloud in a complex pricing environment.
  • Hands-on familiarity with an integration platform (e.g., Workato, MuleSoft, Boomi, Tray) and a view on running an integration practice.
  • Track record of measurable automation outcomes with defined metrics.
  • Experience applying AI to enterprise application work with discernment between value-add vs demo.
  • Built internal self-service reducing request volume.
  • Scaled systems controls for public-company financial reporting (SOX IT general controls, access reviews, change management, automated evidence collection) and worked with auditors.
  • Experience stabilizing programs mid-flight and communicating schedule impacts to senior sponsors.
  • Strong vendor management including contract negotiation, renewal strategy, and portfolio rationalization with documented savings.
  • Clear written communication to non-technical audiences (CFO, sales teams).
  • Curiosity about life science; prior industry knowledge not required.

Skills

Required:Enterprise Applications leadershipSalesforce (CRM, CPQ/RevCloud)Integration platformsAutomation and AI in BAUVendor managementCross-functional stakeholder management

Benefits

  • Full-time U.S. benefits program including equity, health, dental, vision, 401(k) + employer match, wellness, commuter, and more.
Last updated Sep 24, 2026. Interested? Apply on the company site.
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About Benchling

Cloud-based platform for biotech R&D | Benchling

Benchling is a cloud-based platform for biotechnology research and development and the only biology-first platform for scientific data, collaboration, and insights.

BioresearchBioprocessIn VivoConnectGene therapyCell therapyAntibodies and proteinsRNA therapeutics
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