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Manager, Sales Development | SMB

Ramp· Sales
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Hybrid (New York, NY (HQ))$158.4k - $242kFull-timePosted 4w ago

About the role

Front-line manager of a team of Sales Development Representatives (SDRs) responsible for outbound prospecting and pipeline generation for Ramp's SMB segment; leads coaching, onboarding, training, and mentorship; collaborates with Sales, Marketing, Product, and Leadership to drive pipeline and business outcomes.

Responsibilities

  • Build and scale the SMB SDR function by evolving team operating rhythms, playbooks, coaching standards, and processes for an open-territory outbound motion.
  • Set and maintain a high-performing culture by overseeing daily SDR activity, pipeline generation, and quota performance to ensure key performance metrics are met.
  • Hire, onboard, and train new SDRs on Ramp’s products, buyer personas, competitive landscape, prospecting strategy, and tools through hands-on methods including role-plays.
  • Develop and execute career-growth and leadership plans for direct reports, including daily 1:1 mentorship and coaching on time management, objection handling, prospecting tactics, active listening, and pipeline creation.
  • Coach SDRs on effective multichannel outbound prospecting, including account research, relevant messaging, call execution, and using AI tools to improve efficiency and quality.
  • Partner with AEs and Sales and Marketing counterparts on pipeline-generation, territory, and prospecting initiatives that support SMB business objectives.
  • Report on team performance, pipeline health, and forecasts to senior leadership.
  • Improve team output and efficiency over time by identifying opportunities to optimize systems, processes, enablement, and AI-supported workflows.
  • Establish and maintain a library of prospecting resources, best practices, and training materials for the SMB SDR team.
  • Represent the SMB Sales Development team cross-functionally with leaders across Sales, Marketing, Product, and other departments.

Qualifications

  • Minimum of 2 years of quota-carrying sales experience as an individual contributor, with a proven, consistent track record exceeding goals
  • Minimum of 2 years of experience building and leading sales development teams with a proven track record of exceeding goal
  • Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies, and history of consistently performing above quota in an outbound sales environment
  • A passion and excitement for hiring, with a thoughtful approach to team planning and development
  • Ability to articulate contractual, technical, and financial value points to customers, including executive leaders
  • Proficiency in data analytics tools (i.e., Salesforce, Looker, and Excel) and familiarity with email and call automation platforms
  • High proficiency with AI tools (Claude, OpenAI, etc.), with the ability to incorporate tooling into prospecting, coaching, team workflows, and process improvement to drive greater SDR productivity
  • Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency
  • Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills

Skills

Required:Quota-carrying salesSales development leadership

Benefits

  • Flexible PTO
  • Centralized home-office equipment ordering
  • Health and wellness stipend
  • Budget for intra-office travel
  • Weekly coffee stipend
  • 100% medical, dental & vision insurance coverage for you (US) with partial coverage for dependents
  • One Medical annual membership
  • 401(k) with employer match
  • Fertility HRA (up to $10,000/year)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
  • Pet insurance
  • In-office perks: lunch, snacks, drinks, and more
  • Relocation expense coverage to NYC or SF (if needed)
  • Group medical, dental, and vision coverage (Canada)
  • Life, AD&D, and disability coverage (Canada)
  • Fertility drug coverage (Canada)
  • Group Retirement Plan with employer match (Canada)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (Canada)
  • Employee Assistance Program and virtual care (Canada)
  • Private medical insurance (UK)
  • Virtual GP and at-home care (UK)
  • Workplace pension with salary sacrifice (UK)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (UK)
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Ramp

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