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Product Operations Specialist | Procurement

Ramp· Product
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Hybrid (New York, NY (HQ))$128k - $180kFull-timePosted 4w ago

About the role

Product Operations partner for Ramp Procurement focused on building and scaling procurement workflows, improving requester/approver experience, and shaping product quality through data and cross-functional collaboration. Includes in-person NYC HQ work at least 2 days/week.

Responsibilities

  • Own the voice-of-customer loop for Procurement — systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
  • Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
  • Own launch operations for new Procurement features as they move from Alpha to GA, including AI-native experiences that require strong customer and internal enablement
  • Directly ship product improvements (UX fixes and paper cuts) using AI tools — owning your own backlog of customer friction reduction, not just feeding the engineering backlog
  • Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar
  • Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Procurement workflows

Qualifications

  • 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience with procurement, intake and approval workflows, spend management, or financial operations preferred
  • Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
  • Ability to translate qualitative feedback into crisp requirements and operational processes
  • Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
  • Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
  • Experience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvements

Skills

Required:Voice of the customerProduct requirement translationLaunch operationsAI tooling

Benefits

  • Flexible PTO
  • Centralized home-office equipment ordering
  • Health and wellness stipend
  • Budget for intra-office travel
  • Weekly coffee stipend
  • 100% medical, dental & vision insurance coverage for you (US) with partial coverage for dependents
  • One Medical annual membership
  • 401(k) with employer match
  • Fertility HRA (up to $10,000 per year)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
  • Pet insurance
  • In-office perks: lunch, snacks, drinks, and more
  • Relocation expense coverage to NYC or SF (if needed)
  • Group medical, dental, and vision coverage (Canada)
  • Life, AD&D, and disability coverage (Canada)
  • Fertility drug coverage (Canada)
  • Group Retirement Plan with employer match (Canada)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (Canada)
  • Employee Assistance Program and virtual care through Lumino Health (Canada)
  • Private medical insurance through Freedom Elite (UK)
  • Virtual GP and at-home care via eMed x Livi (UK)
  • Workplace pension through Penfold (UK)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (UK)
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Ramp

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