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Senior Technical Program Manager

Parloa· Engineering
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Hybrid (Berlin)full-timePosted 4w ago

About the role

Senior Technical Program Manager responsible for leading one of Parloa’s most strategic cross-organizational programs from definition through launch, delivering enterprise AI platform capabilities with reliability, security and operational excellence.

Responsibilities

  • Serve as the accountable leader for one strategic cross-organizational program, or two closely related programs, with clear business impact.
  • Build and maintain the integrated execution plan, including milestones, critical path, dependencies and cross-team commitments.
  • Drive end-to-end risk management by identifying leading indicators, removing blockers, tracking mitigations and escalating only when executive decisions are required.
  • Define and continuously raise the quality bar for your program by establishing objective launch criteria across functionality, reliability, security and operational readiness.
  • Lead release readiness across Engineering, Product, Platform, Security, Legal and Commercial teams, ensuring launches are based on measurable readiness rather than feature completion alone.
  • Make delivery trade-offs explicit. Where timelines require compromises, ensure decisions are documented, owned by the appropriate stakeholders and supported by clear mitigation plans.
  • Drive executive decision-making through concise written narratives, data and clear recommendations, replacing fragmented status reporting with a trusted source of truth.
  • Define and monitor delivery metrics that enable objective decisions around scope, schedule, quality and execution risk.
  • Build lightweight mechanisms that improve planning, dependency management and execution across teams, leaving the organization stronger after the program completes.
  • Influence technical and organizational decisions without direct authority, aligning engineering, product and business stakeholders around shared outcomes.

Qualifications

  • 7+ years of Technical Program Management experience, or equivalent experience leading large-scale technical programs with software engineering teams.
  • Proven experience delivering complex cross-functional programs from definition through launch across organizations you did not directly manage.
  • Experience leading release readiness for production systems, including defining objective launch criteria and driving launch decisions.
  • Strong track record of identifying delivery risk early, driving mitigation plans and making effective escalation decisions.
  • Sufficient technical depth to engage credibly with senior engineers on architecture, rollout strategies, system dependencies and engineering trade-offs.
  • Experience defining program metrics and using data to guide execution and executive decision-making.
  • Exceptional written communication skills. You can distill a complex technical situation into a clear one-page narrative for senior leadership.

Skills

Required:Technical Program ManagementExecutive communication
Last updated Sep 24, 2026. Interested? Apply on the company site.
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About Parloa

AI Agent Management Platform for contact centers

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.

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