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Launch Operations Lead US

Neko Health· Operations & Markets
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Hybrid (New York)$171k - $209kFull-timePosted 4w ago

About the role

Launch Operations Lead responsible for end-to-end US market launches of new clinics, from pre-opening readiness to opening day, with ownership of site readiness, technology setup, inventory, processes, and scalable playbooks.

Responsibilities

  • Travel to new clinic sites to conduct hands-on installation readiness assessments
  • Identify and resolve gaps before they become launch-day problems
  • Serve as the on-the-ground point person during the critical pre-opening window
  • Own end-to-end tech setup at every new location: hardware, software, integrations
  • Lead comprehensive technology testing prior to external events, ensuring every system is live, stable, and ready for patients
  • Troubleshoot issues in real time and coordinate with vendors and internal tech teams to resolve them fast
  • Coordinate delivery, receipt, and setup of all inventory, supplies, and equipment
  • Confirm every location is fully stocked and operationally ready before opening day
  • Partner with operations, procurement, and facilities teams to close gaps
  • Develop and continuously improve launch playbooks, trackers, and checklists that can scale with our growth
  • Document lessons learned after each launch and build them back into the process
  • Create the systems that make every future opening faster and smoother than the last

Qualifications

  • Experience in operations, project management, or a launch/opening role, ideally in healthcare, retail, or a multi-site environment
  • Exceptional organizational skills. You can manage multiple workstreams, deadlines, and stakeholders without dropping a ball
  • Strong communicator who can translate complexity into clear action items for any audience
  • A true can-do attitude: you find solutions, not excuses
  • Comfort operating in ambiguity and building structure where none exists
  • Proficiency in project management tools and setting things up from scratch
  • Willingness and ability to travel frequently. This role requires regular on-site presence at new locations

Skills

Required:Operations managementProject management
Last updated Oct 9, 2026. Interested? Apply on the company site.
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