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Professional Services Consultant

Gong· Professional Services
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Hybrid (San Francisco, CA)$100k - $145kFull-timePosted 4w ago

About the role

Consultant role responsible for guiding Mid-Market and Small Enterprise customers through deployment and adoption of the Gong platform, delivering hands-on configuration, process mapping, and project management to achieve measurable business outcomes.

Responsibilities

  • Conduct discovery and business process mapping to analyze current state revenue workflows, diagnose customer needs, and define the optimal Gong solution.
  • Execute core functional workstream by performing hands-on system configuration of the Gong platform to match the approved solution design and meet business requirements.
  • Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation.
  • Support and consult on organizational change management activities to drive user adoption and sustained value realization post-go-live.
  • Own the quality assurance process, including developing test scenarios, coordinating User Acceptance Testing (UAT), and providing immediate support during post-go-live hypercare.
  • Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists for smooth deployment.
  • Maintain strong functional knowledge of the Gong product suite and common third-party integrations (CRM, communication tools).
  • Contribute to refining internal delivery assets, templates, and best practice guides.
  • Partner with Sales and Customer Success to ensure seamless transition between sales, implementation, and post-sales activities.

Qualifications

  • 4+ years of consulting experience in a customer-facing Professional Services role, preferably SaaS implementations.
  • Proven ability to manage relationships with stakeholders across Sales, Marketing, RevOps.
  • Strong working knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles, team structure).
  • Proficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, Hubspot, Dynamics).
  • Solid technical aptitude and comfort with hands-on configuration, troubleshooting, and working with customer technical teams.
  • Excellent communication, interpersonal, and presentation skills to convey technical and business concepts to customer teams.

Skills

Required:Discovery and business process mappingSystem configurationSolution design documentationQuality assurance and UAT
Nice to have:Organizational change management

Benefits

  • Medical, dental, and vision plans.
  • Wellbeing Fund flexible wellness stipend.
  • Mental Health benefits with covered therapy and coaching.
  • 401(k) program.
  • Education & learning stipend.
  • Flexible vacation time.
  • Paid parental leave.
  • Company-wide recharge days each quarter.
  • Work from home stipend.
Last updated Oct 4, 2026. Interested? Apply on the company site.
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About Gong

Gong Revenue AI OS helps your entire GTM organization win. Drive growth with multimodal revenue signal processing, specialized AI agents, and purpose-built applications.

AIAI agents for revenue teamsAI-powered revenue signalsGong AgentsGong CollectiveGong EnableGong EngageGong Forecast
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