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Senior Professional Services Consultant

Gong· Professional Services
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Hybrid (Austin), Hybrid (Chicago), Hybrid (New York City)$125k - $175kfull-timePosted 4w ago

About the role

Senior Consultant, an individual contributor, guides enterprise-level customers through deployment and adoption of the Gong platform, acting as primary delivery expert and trusted advisor for large accounts to achieve measurable business outcomes.

Responsibilities

  • Enterprise Customer Delivery (75% Billable Utilization) - Support complex, Enterprise-level implementations of the Gong platform, serving as the trusted advisor to business and technical stakeholders, including executive sponsors.
  • Conduct deep discovery and business process mapping to analyze current state revenue workflows, diagnose operational inefficiencies, and define optimal future-state processes.
  • Design and architect the end-to-end solution, including persona-based workflow design, solution documentation, and system configuration blueprints.
  • Execute the core functional workstream by performing hands-on configuration of the Gong platform to match the approved solution design and meet mission-critical business requirements.
  • Drive and consult on organizational change management (OCM) initiatives within large customer organizations to ensure sustained user adoption and maximize value realization.
  • Own the quality assurance process, including developing test plans, coordinating User Acceptance Testing (UAT), and managing post-go-live hypercare to ensure a stable, successful transition.
  • Work closely with customer technical teams to guide data validation, integration points, and security reviews necessary for system deployment.
  • Operational Excellence & Expertise (25% Internal Focus) - Maintain expert knowledge of the entire Gong product suite, future product features, and common third-party application integrations.
  • Contribute to the continuous improvement of Professional Services' internal documentation, best practice guides, and delivery assets based on Enterprise implementation experience.
  • Collaborate with Sales, Customer Success, and Product teams to ensure a smooth handoff and alignment on the customer's strategic goals.

Qualifications

  • 6+ years of consulting experience in a customer-facing Professional Services role, with a strong track record of managing large-scale, complex Enterprise SaaS implementations.
  • Proven ability to manage and influence relationships with a variety of stakeholders, including director and executive-level contacts within Enterprise organizations.
  • Expert knowledge of revenue operations and business processes (e.g., forecasting, pipeline management, sales methodologies) within large, complex sales environments.
  • Advanced capability in designing and implementing solutions within major CRM platforms (e.g., Salesforce, Dynamics) and other mission-critical business systems.
  • Exceptional project governance skills with the ability to prioritize and manage competing objectives across multiple, high-stakes customer engagements simultaneously.
  • Strong technical acumen and comfort in guiding technical and security teams through deployment, integration, and security reviews.
  • Excellent communication, presentation, and eloquent writing skills to convey complex information clearly to both technical and executive audiences.

Skills

Required:Enterprise SaaS implementationCRM platforms (Salesforce, Dynamics)Stakeholder managementSolution design & architectureOrganizational Change ManagementData validation & security reviews

Benefits

  • Medical, dental, and vision plans
  • Wellbeing Fund - flexible wellness stipend
  • Mental Health benefits with covered therapy and coaching
  • 401(k) program
  • Education & learning stipend
  • Flexible vacation time
  • Paid parental leave
  • Company-wide recharge days each quarter
  • Work from home stipend
Last updated Oct 4, 2026. Interested? Apply on the company site.
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About Gong

Gong Revenue AI OS helps your entire GTM organization win. Drive growth with multimodal revenue signal processing, specialized AI agents, and purpose-built applications.

AIAI agents for revenue teamsAI-powered revenue signalsGong AgentsGong CollectiveGong EnableGong EngageGong Forecast
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