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Engagement Manager

Gong· Professional Services
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Hybrid (Dublin)Full-timePosted 4w ago

About the role

Engagement Manager within Gong’s Professional Services organization, leading end-to-end delivery of customer activations for Enterprise segment, coordinating cross-functional teams and applying strong project management to ensure on-time, in-scope delivery and customer outcomes.

Responsibilities

  • Own the full implementation lifecycle, from kickoff and planning through discovery, configuration, testing, go-live and handover.
  • Manage project scope, schedule, budget, resources, governance and dependencies in line with the Gong Professional Services methodology.
  • Identify, communicate and mitigate risks and issues, taking timely action to keep projects organised and on track.
  • Lead change management activities to align Gong’s capabilities with customer objectives and drive adoption.
  • Maintain clear communication with customer stakeholders, including senior contacts and project sponsors, and coordinate effectively with Product, Engineering and delivery partners.
  • Ensure a smooth transition into Customer Success, Managed Services and other post-go-live teams.
  • Use Gong, AI and automation to improve project planning, delivery, documentation, reporting and stakeholder communications.
  • Identify opportunities to standardise, automate and scale repeatable Professional Services activities.
  • Use AI responsibly by validating outputs, protecting sensitive information and applying appropriate human oversight.
  • Apply learnings from customer engagements to improve delivery methods, tools, assets and team practices.
  • Share effective AI use cases and delivery practices to build capability across Professional Services.
  • Own stakeholder management across the engagement, building trust-based relationships with senior client stakeholders (e.g. CRO, Head of Revenue Operations) and aligning them on scope, deliverables, and outcomes.
  • Manage customer expectations and maintain alignment on project scope and deliverables, resolving conflicts proactively.
  • Work cross-functionally with Sales, Customer Success, Product, Engineering, and Support teams to ensure smooth customer transitions and issue resolution.
  • Identify and progress opportunities for services expansion and additional Professional Services packages, in partnership with Solution Architects and Customer Success.
  • Coach and mentor junior Engagement Managers and peers, sharing implementation best practices to build team capability.

Qualifications

  • 6+ years of experience in project management, management consulting or a customer-facing Professional Services role.
  • Experience managing multiple complex, concurrent enterprise engagements, with strong organisational, prioritisation and task management skills.
  • Experience managing project scope, budgets, resources, risks, dependencies, governance and escalations.
  • Experience consulting for go-to-market teams, including Sales, Customer Success, Sales Development, Revenue Operations or Enablement.
  • Experience working with European Works Councils or employee representative bodies, adapting implementation, communications, training and change management approaches to address local requirements and employee concerns.
  • Proven ability to build strong working relationships and communicate effectively with senior client stakeholders, executive sponsors and cross-functional teams.
  • Strong understanding of change management principles, with experience leading initiatives that drive technology adoption within organisations.
  • Experience using AI tools to improve productivity, delivery quality and customer outcomes in day-to-day work.

Skills

Required:Project managementChange managementStakeholder managementAI/tools in deliveryCommunication
Nice to have:CRM familiarity

Benefits

  • We offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs.
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
  • Mental Health benefits with covered therapy and coaching.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
Last updated Sep 27, 2026. Interested? Apply on the company site.
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About Gong

Gong Revenue AI OS helps your entire GTM organization win. Drive growth with multimodal revenue signal processing, specialized AI agents, and purpose-built applications.

AIAI agents for revenue teamsAI-powered revenue signalsGong AgentsGong CollectiveGong EnableGong EngageGong Forecast
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