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IT Service Desk Specialist

Gong· IT
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Hybrid (Lehi, UT)$73k - $89kFull-timePosted 4w ago

About the role

Gong is seeking an IT Service Desk Specialist to support the Lehi, UT office and remote US employees, delivering end-user hardware, software, and SaaS support from initial response through resolution, with ownership of incidents from basic to medium complexity and timely communication to end users and management.

Responsibilities

  • Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices, including login, application, performance, and basic connectivity.
  • Respond to incidents and service requests in a timely manner.
  • Maintain excellent communication with users on incident status, with a focus on user satisfaction.
  • Create and maintain documentation for problems and the knowledge base.
  • Troubleshoot and escalate office-related issues (A/V, printers, network).
  • Support user onboarding by deploying hardware and providing training.
  • Manage user access to systems during employee lifecycle events (pre-hire, onboarding, separation).
  • Prioritize tasks and track progress with minimal supervision and guidance

Qualifications

  • 3+ years of experience in IT support.
  • Proven experience troubleshooting Windows and macOS.
  • Proven ability to support a remote workforce.
  • Excellent communication and interpersonal skills.
  • Ability to manage and prioritize multiple incidents and requests.
  • Experience with basic user administration of Okta, Zoom, Slack, and Google Workspace.
  • Basic knowledge of network troubleshooting techniques

Skills

Required:Hardware and software troubleshootingIncident managementDocumentation and knowledge baseUser access management

Benefits

  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
  • Mental Health benefits with covered therapy and coaching.
  • 401(k) program to help you invest in your future.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
  • Work from home stipend to help you succeed in a remote environment.
Last updated Sep 27, 2026. Interested? Apply on the company site.
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About Gong

Gong Revenue AI OS helps your entire GTM organization win. Drive growth with multimodal revenue signal processing, specialized AI agents, and purpose-built applications.

AIAI agents for revenue teamsAI-powered revenue signalsGong AgentsGong CollectiveGong EnableGong EngageGong Forecast
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