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Customer Education Specialist

Runway· Customer Experience
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Remote$90k - $120kFull-timePosted 4w ago

About the role

Education content professional responsible for maintaining Help Center documentation, creating Academy content, and enabling users through self-service resources and tutorials.

Responsibilities

  • Write, update, and maintain Help Center articles across product features, billing, policies, and troubleshooting — keeping documentation accurate as the product moves fast

Qualifications

  • 2-3 years of experience in technical writing, documentation, education content, or a similar role at a software or SaaS company
  • Ability to translate complex product features into clear, user-friendly language — across articles, scripts, and guides
  • Experience shipping documentation on tight timelines with cross-functional dependencies
  • Comfort with help center platforms (Zendesk, Intercom, or similar) and content management systems
  • Familiarity with video content production and an instinct for how to structure and pace educational content
  • Strong editorial judgment — you catch inconsistencies before they go live
  • Organized and autonomous working style; you can manage a documentation backlog while staying responsive to urgent launch needs
  • A bias toward action and a belief that no task is too small
  • Familiarity building with LLMs to streamline and automate processes

Skills

Required:Technical writing / documentationContent strategy and managementHelp center platformsVideo content productionCross-functional collaboration

Benefits

  • Salary range aligned with market rates for size, stage and industry
  • Compensation package including salary and benefits to be communicated
  • Diversity and equity commitment
  • Opportunities to work across remote and on-site locations (US)
Last updated Oct 25, 2026. Interested? Apply on the company site.
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