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Senior Fraud Operations Manager

Monzo Bank· Operations
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Hybrid (Dublin)€76.5k - €95.5kfull-timePosted 3w ago

About the role

Senior Fraud Operations Manager based in Dublin, reporting to the EU Director of FinCrime, Fraud and Dispute Operations. Leads outsourced partner performance, drives data-driven fraud operations strategy, and collaborates with cross-functional teams to manage fraud, disputes, and chargebacks across Monzo’s EU products.

Responsibilities

  • Driving strategic partners oversight: Ensuring that our outsourcing partners for fraud and disputes operations are operating effectively.
  • Monitoring our fraud and disputes metrics and driving action delivery with our product teams to address the trends.
  • Combining hands-on execution with strategic thinking to align cross-functional teams with our fraud and disputes vision and strategy.
  • Helping to build and oversee solutions with technology at the heart of our fraud monitoring mitigation strategies to cover the various fraud typologies using automated alerts.
  • Supporting the Director of FinCrime, Fraud and Disputes operations with producing Committee packs.
  • Supporting and managing the oversight of change implementation, making prioritisation calls of those initiatives.
  • Working closely with the second line of defence and our Money Laundering Reporting Officer (MLRO) to complete assurance activity, identification and remediation of any actions.
  • Collaborating across the company to remove roadblocks and solve complex challenges relating to Monzo's EU expansion.
  • Supporting 3rd line of defence with auditing activities.
  • Being an excellent partner to our third party vendors, unblocking and empowering their teams for high delivery and high performance.

Qualifications

  • You excel at leveraging robust data insights and analytics to drive strategic decision-making.
  • You are a problem solver who takes initiative to create a high impact for stakeholders.
  • Excel at stakeholder management and coordination across multiple teams.
  • You have previous experience of achieving results through 3rd party/outsourcing management and you’re excited about working in a cross-functional team with engineers and data scientists to empower third party vendors' success.
  • You have previous experience leading and managing Fraud operations in payments or banking.
  • You enjoy partnering with 3rd party vendors, data scientists, and second line of defence (2LOD) to proactively mitigate and respond to existing and emerging fraud trends.
  • You understand the Financial crime, money mulling risks of the various products and services operating in the fintech space.
  • You champion the use of automated processes to find more efficient ways of working.

Skills

Required:Data-driven decision makingStakeholder managementOutsourcing/vendor managementFraud operations

Benefits

  • A salary range of €76,500 - €95,500 + Incentive Awards tied to your performance
  • This role will have a hybrid working model, based in our Dublin office 3 days a week. You will also travel to Monzo’s head office in London from time to time
  • We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team
  • Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)
  • €1,200 learning budget each year to use on books, training courses and conferences
  • Private healthcare scheme
  • Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%
  • Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Monzo Bank

A bank as smart as your phone.

YC has written a good overview of our business on their blog: https://blog.ycombinator.com/monzo-makes-money-work-for-everyone/ Our mission is to make money work for everyone. We are the UK's leading digital bank for individuals and businesses, reinventing the traditional banking industry one customer at a time. We're relentlessly mission driven and always put our customers first - from what products we chose to launch next to our transparency and use of simple language. With a Net Promoter Score of 70+, it shows. From our founding in 2015, we now have over 7 million customers in the UK (13% of UK adults) and are building out our team in the US. We've seen incredible organic growth, acquiring 150,000 customers / month in 2022, with 80% of this coming from word of mouth. Our weekly active user rate is ~60% and ~40% of our active users use us as their Main Bank account, showing that we are a product that is embedded in our users' daily lives. We've grown to ~2,450 staff (~400 of which make up the product/tech team), and are backed by YC, Stripe, Tencent, Mike Moritz, and others. Internally, we encourage an open, collaborative, and inclusive working environment - we were voted the #1 startup where people in the UK want to work for the second year running in 2022. We contribute to open source software, and we continually engage with our wonderful community. We're hiring talented, creative problem-solvers to help us build the bank of the future. Join us!

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