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Renewals Manager

Envoy· Sales & Marketing
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Austin, TX$110k - $120kFull-timePosted 3w ago

About the role

Renewals Manager overseeing the end-to-end renewal lifecycle to reduce churn, maximize retention, and identify expansion opportunities within SMB and Mid-Market segments. onsite role based in Austin, TX, reporting within the Customer Success organization and collaborating with Sales, Finance, and Legal.

Responsibilities

  • Own the end-to-end renewal lifecycle for SMB and Mid-Market customers, from first outreach through close.
  • Engage stakeholders to gather requirements, clear roadblocks, and ensure on-time renewals.
  • Craft proposals, negotiate terms, and partner with Finance and Legal to navigate procurement cycles.
  • Act as the voice of the customer when risk is identified, surfacing insights that drive internal alignment and action.
  • Spot at-risk customers early, forecast accurately, and take proactive steps to prevent churn.
  • Track churn trends and competitive intel to inform strategy and strengthen Envoy’s positioning.
  • Drive multi-year renewals to stabilize revenue and reduce volatility.
  • Identify cross-sell and expansion opportunities that create more value for Envoy and our customers.
  • Partner across Sales, CS, Product, and Finance to ensure smooth renewals and share customer feedback.
  • Help improve playbooks, processes, and tools as we scale.
  • Use Salesforce, Vitally, and other CRM platforms to manage pipeline, stay organized, and maintain clean data.

Qualifications

  • 2+ years of experience in Renewals Management, Customer Success, or Account Management, ideally in SaaS B2B with closing responsibilities.
  • A proven track record of meeting or exceeding quotas and expansion goals.
  • Experience partnering with procurement and legal teams through complex contract cycles.
  • Relationship-building skills that earn trust and create long-term customer partnerships.
  • Ability to manage a pipeline that mixes fast-moving transactions with longer strategic renewals.
  • Proficiency with Salesforce and other CRM tools to track performance and maintain deal accuracy.
  • Analytical skills to turn customer data and insights into actionable strategies.
  • Success managing renewals with multiple stakeholders, including executives and senior decision makers.

Skills

Required:Renewals managementNegotiationSalesforceData analysisCross-functional collaboration
Last updated Sep 30, 2026. Interested? Apply on the company site.

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