Partner Engagement Manager, Vicenza
About the role
Partner Engagement Manager responsible for serving as the customer’s trusted technical partner, maintaining power-user-level fluency in the Onebrief platform, translating product updates into practical impact for customer workflows, and coordinating between customers and Onebrief product/engineering to ensure adoption, incident response, and potential expansion.
Responsibilities
- Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
- Understand, request, and effectively leverage Company resources to meet the goals of the Company.
- Lead or support exercises.
- Use your observations of our users to recommend product improvements.
- Identify gaps between existing directorate workflows and effective Onebrief usage, then drive adoption through hands-on configuration, user coaching, and workflow optimization.
- When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.
- Align your team’s efforts to deliver the best customer experience, while coordinating with fellow Partner Engagement Managers to ensure planning and workflows remain synchronized across commands.
- Enable expansion and upsell opportunities to Allies and Partners by instilling the Onebrief value proposition.
Qualifications
- Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
- Exposure to large staff planning, through classical training in Professional Military Education or through service experience
- Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
- Proven ability to expand business presence within a customer location with emphasis on software or technology solutions.
- Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
- Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
- Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
- You hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations.
Skills
Benefits
- Equity
- Bonus
- Flexible Work Environment: Remote-first organization with flexible work hours and unlimited PTO (note: some roles are in-person)
- Comprehensive Health Coverage (health, dental, vision, life)
- Retirement Plan: 401(k) with company match
- Parental Leave: 8 weeks at 100%
- Company Retreats: Annual trips
- Home Office Budget: $1,000 per year for home office improvements
About Onebrief
Onebrief makes military headquarters run seamlessly
Virtually everything in the military requires a plan—from everyday operations to war-time missions. With a rigorous process, many stakeholders, and rudimentary software (PowerPoint!!), planning is very slow. Onebrief is a collaborative software designed to make military planning fast. It turns every input into reusable building blocks and automatically keeps all planning artifacts in sync.
More open roles at Onebrief
- Outcome Engineer - Orlando FL5d agoHybrid (Orlando, Florida) · Engineering
- Forward Deployed Engineer5d agoHybrid (United States | Remote) · Engineering
- Staff Site Reliability Engineer (Wiesbaden, Germany) - Relocation Provided5d agoWiesbaden, Germany · Infrastructure & Security
- Staff Accountant5d agoRemote · Legal & Finance
- Senior Capture Manager5d agoRemote · Business Operations