← All roles

Product Specialist

Juicebox· Customer Success
Apply on company site
San Francisco$100k - $140kFull-timePosted 3w ago

About the role

Product Specialist at Juicebox focuses on customer support and product quality, responding to live support requests, investigating bugs in real time, and collaborating with engineering and product to resolve issues quickly and clearly.

Responsibilities

  • Respond to incoming support tickets and product questions (Intercom, Slack, email)
  • Investigate live issues, replicate bugs, and gather technical details
  • Create well-scoped bug reports with context, repro steps, and priority guidance
  • Partner with engineering and product to coordinate resolution and track progress
  • Follow up with users once fixes or workarounds are in place
  • Maintain clean documentation, internal tools, and support workflows (Linear, Notion, etc.)
  • Spot recurring themes in feedback and flag insights to product leadership

Qualifications

  • 2–4+ years of experience in support engineering, product ops, or customer support at a SaaS company
  • Clear and calm communicator, especially when customers are blocked
  • Curious and scrappy -- you dig into bugs, run tests, and clarify edge cases
  • Ability to balance fast response times with thoughtful root cause analysis
  • Organized, proactive, and comfortable coordinating across functions
  • Based in SF or open to relocating (in-office 5 days/week)

Skills

Required:Support engineeringBug investigation and replicationCommunication

Benefits

  • Top-of-market compensation with meaningful equity
  • Daily meals provided: breakfast catering, lunch order via DoorDash corporate, dinner if staying after 7pm
  • Comprehensive healthcare with employer-paid medical coverage for employees (US) and private medical insurance (UK)
  • Wellness stipends: $2,000/year (US) / £1,500/year (UK)
  • Commuting stipends: $300/month (US) / £3,500/year (UK)
Last updated Oct 21, 2026. Interested? Apply on the company site.
Juicebox logo

About Juicebox

AI-powered talent sourcing for recruiters

In the past decade, the recruiting industry has not had any innovation. AI has created an opportunity to disrupt it through software that can reason and take actions. Juicebox is an AI-powered recruiting platform. We build agentic workflows to identify, assess, and engage the best talent. We’ve grown to 7 figures in revenue with 20% monthly growth. We have 500+ customers including Patreon, Replit, and leading AI labs.

aib2bbrex-fastest-growing-2025generative-aihr-techrecruiting
Company profileWebsite

More open roles at Juicebox